Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Melissa Favali

Westerly

Summary

Graduate of the University of Rhode Island's psychology program, currently pursuing a Master's in Public Administration. I have experience working in various medical and social service settings, as well as with adults who have severe mental illnesses and substance use disorders. Currently, I am a Licensed Chemical Dependency Professional through the Department of Health in Rhode Island.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Substance Abuse Counselor

BHG Recovery
Westerly
07.2021 - 10.2024
  • Performed comprehensive intake assessments to determine patient suitability for medication-assisted treatments.
  • Educated patients on program operations and procedures.
  • Maintained a minimum caseload of forty patients, provided evidence-based counseling services that instilled hope for an illicit drug-free lifestyle, and provided crisis intervention.
  • Oriented and provided training to newly hired counselors, and supported clinical staff in utilizing best practices with critical decisions.
  • Assisted the program director in completing routine chart audits and clinical peer reviews.

Telecommunications Representative

South County Hospital
South Kingstown
10.2020 - 07.2021
  • Efficiently managed incoming and outgoing calls while adhering to protocols for providers and answering service clients.
  • Assisted callers with urgent and routine requests, and dispatched emergency situations to proper personnel.
  • Maintained accurate record-keeping, and effectively communicated interdepartmental directives.

Case Manager

Gateway Healthcare
Charlestown
08.2019 - 08.2020
  • Conducted mental status exams, clinical assessments, daily living activity assessments, CSSRS suicide screenings, and formulated treatment plans for clients.
  • Collaborated with the interdisciplinary team to support client goal attainment, as per treatment plans.
  • Coordinated care, referrals, and transportation with external medical and psychiatric agencies.

Education

Master's - Public Administration

University of Rhode Island
Kingston, RI
09-2026

Bachelor of Arts - Psychology

University of Rhode Island
Kingston, RI
12-2019

Skills

  • Communication skills
  • Team collaboration
  • Organization and multitasking
  • Policy and procedure adherence
  • Documentation and reporting
  • Critical thinking
  • Case management
  • Conflict resolution
  • Client advocacy
  • Crisis intervention

Certification

  • Licensed Chemical Dependency Professional
  • Certified Alcohol and Drug Counselor

References

References available upon request.

Timeline

Lead Substance Abuse Counselor

BHG Recovery
07.2021 - 10.2024

Telecommunications Representative

South County Hospital
10.2020 - 07.2021

Case Manager

Gateway Healthcare
08.2019 - 08.2020

Master's - Public Administration

University of Rhode Island

Bachelor of Arts - Psychology

University of Rhode Island

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Melissa Favali