Melissa Ferdin
Laredo,United States
Summary
Professional in processing field with track record of optimizing operational efficiency and enhancing procedural quality. Known for collaborative teamwork and adaptability to evolving project demands. Proven skills in data management and process improvement.
Overview
15
15
years of professional experience
Work History
Border Patrol Processing Coordinator
CBP
03.2022 - Current
- Company Overview: This is a federal job
- At present, i serve as a Property Specialist on a detail, responsible for managing all detainee property currently at the Laredo North Station through automated systems for data entry. I facilitate the distribution of property as required by Supervisory Border Patrol agents, agents, intelligence personnel, and persons who are claiming property. I also communicate with the Mexican consulate to arrange property claims for both current and former detained persons, ensuring that the necessary documentation is available for the release of any property. Familiar with abandonment forms, DHS forms 6051R, 6051S among others.
- Coordinate processing workflows to enhance operational efficiency and ensure timely completion of tasks.
- Transporting detainees to court proceedings, airports for departures and medical facilities.
- Maintaining contact with other sectors, stations, agencies and foreign consulates and making arrangements for removal procedures, travel and escorts.
- Logging the status of welfare checks, meals, showers and visual inspections of cells and occupants
- Drafting and maintaining administrative paperwork related to property, transportation and deportation.
- Demonstrated commitment to the Border Patrol mission by remaining vigilant and adapting to the ever-changing landscape of border enforcement.
- Hours per week: 40
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: 6-3
Detention officer
Laredo Processing Center
09.2021 - 03.2022
- Supervised detainee activities to ensure compliance with facility regulations.
- Conducted regular inspections of detention areas for safety and security breaches.
- Trained new officers on policies, procedures, and emergency response protocols.
- Maintained accurate records of detainee movements and incidents within the facility.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Hours per week: 40
- Supervisor: Captain Serna (956-236-1220)
- Okay to contact this Supervisor: Yes
Residential Supervisor
South Texas Family Residential Facility
09.2015 - 09.2021
- Supervised daily operations, ensuring compliance with facility policies and regulatory standards.
- Trained and mentored staff on best practices in residential care and crisis intervention techniques.
- Coordinated activities and programs to promote resident engagement and community integration.
- Monitored resident behavior, addressing issues proactively to maintain a safe environment.
- Conducted regular assessments of program effectiveness, recommending improvements as necessary.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Salary: $24.04 USD Hourly
- Hours per week: 40
- Supervisor: Roel Gutierrez (830-378-6500)
- Okay to contact this Supervisor: Yes
Substitute Teacher
Webb County Head Start Program
12.2014 - 04.2015
- Facilitated classroom activities, ensuring curriculum adherence and student engagement.
- Managed diverse classroom environments, adapting teaching strategies to meet individual needs.
- Collaborated with teachers to develop lesson plans and educational materials.
- Implemented behavior management techniques, promoting positive learning experiences.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Salary: $8.00 USD Hourly
- Hours per week: 26
- Supervisor: Ms. Pena (956-728-9561)
- Okay to contact this Supervisor: Yes
Detention Officer
Webb County Detention Center CCA
11.2013 - 03.2014
- Supervised daily operations to ensure safety and security of detainees.
- Conducted thorough inspections of facilities and equipment to maintain compliance with regulations.
- Managed inmate behavior through effective communication and conflict resolution strategies.
- Responded promptly to emergency situations and provided medical aid.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Salary: $14.23 USD Hourly
- Hours per week: 40
Customer Service Assistant/Cosmetic Beauty Advisor
HEB Grocery Store
08.2010 - 10.2013
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted in training new team members on company policies and customer service protocols.
- Developed and maintained positive relationships with customers to enhance satisfaction and loyalty.
- Resolved complex customer inquiries by employing analytical thinking and resourceful solutions.
- Implemented feedback mechanisms to gather insights on customer experience, driving continuous improvement initiatives.
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Supervisor: Navidad Galvan (956-725-3061)
- Okay to contact this Supervisor: Yes
Education
Some college - Criminal Justice
Laredo Community College
Laredo, TexasSkills
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Reliability
Languages:
English: Spoken - Advanced, Written - Advanced, Read - Advanced
Spanish: Spoken - Advanced, Written - Intermediate, Read - Intermediate
Availability:
- Job Type: Permanent, Telework
- Work Schedule: Full-time
Desired locations:
Laredo, Texas, United States
Timeline
Border Patrol Processing Coordinator
CBP
03.2022 - Current
Detention officer
Laredo Processing Center
09.2021 - 03.2022
Residential Supervisor
South Texas Family Residential Facility
09.2015 - 09.2021
Substitute Teacher
Webb County Head Start Program
12.2014 - 04.2015
Detention Officer
Webb County Detention Center CCA
11.2013 - 03.2014
Customer Service Assistant/Cosmetic Beauty Advisor
HEB Grocery Store
08.2010 - 10.2013
Some college - Criminal Justice
Laredo Community College
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