Melissa Fernandes
East Brunswick,NJ
Summary
Experienced with coordinating and supporting business operations effectively through collaborative teamwork and adaptability. Demonstrated ability to manage multiple priorities seamlessly, ensuring high levels of customer satisfaction and team productivity.
Overview
9
9
years of professional experience
Work History
Business Support Coordinator
University Radiology Group
02.2023 - Current
- Provide reports and records for all medical legal requests.
- Review and process all medical legal request
- Track all payments received for medical legal requests
- Sort incoming mail to appropriate department daily
- Work with excel and microsoft word/outlook
- Research and update in MI all returned mail for "bad address"
- Accurately enters and /or updates patient demographics
- Provides front desk receptionist coverage
Key Holder Supervisor
Bath And Body Works
10.2015 - Current
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Instructional Assistant
Churchill High School
03.2019 - 06.2020
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
Lunchroom Paraprofessional
Chittick School
01.2017 - 06.2018
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch and recess, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Education
No Degree - Medical Technology
Monmouth University
West Long Branch, NJAssociate of Arts - Business Management
Brookdale Community College
Lincroft, NJSkills
- Effective communication
- Effective Multi-Tasking
- Collaborative Teamwork
- Reliability
- Effective Organizational Skills
- Self motivation
Timeline
Business Support Coordinator
University Radiology Group
02.2023 - Current
Instructional Assistant
Churchill High School
03.2019 - 06.2020
Lunchroom Paraprofessional
Chittick School
01.2017 - 06.2018
Key Holder Supervisor
Bath And Body Works
10.2015 - Current
No Degree - Medical Technology
Monmouth University
Associate of Arts - Business Management
Brookdale Community College
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