Melissa Ferrara
West Warwick,RI
Summary
Reliable Commercial Cleaner thrives in fast-paced, challenging environments and ambitiously works under pressure. Consistently strives for excellence to maximize customer satisfaction.
Experienced Restaurant Owner with extensive experience in all aspects of running successful restaurants. Good verbal and written communication, conflict management and organizational abilities. Driven individual with proven history of maximizing productivity and revenue.
Overview
9
9
years of professional experience
Work History
House Cleaner
Sparkle Clean
01.2018 - Current
- Prioritized tasks effectively and efficiently through strong time management skills
- Provided exceptional customer service by addressing inquiries and concerns promptly and courteously
- Performed detailed cleaning duties to maintain a sanitary and organized environment
- Demonstrated physical stamina to handle demanding tasks requiring strength and endurance
- Showcased excellent organization skills by maintaining meticulous records and schedules.
Property Manager
New England Legal Team LLC
05.2023 - 06.2024
- Maintained positive tenant relations by promptly addressing concerns and ensuring open communication channels
- Ensured legal compliance by staying up to date on all housing regulations and laws
- Negotiated and finalized leasing agreements with prospective tenants
- Managed ongoing property maintenance to uphold quality standards and ensure tenant satisfaction.
Customer Service Representative
Rhode Island Elite Rent A Car LLC
01.2022 - 06.2024
- Answered phone calls and emails in a timely and professional manner to assist customers with inquiries.
- Resolved customer issues promptly and effectively to ensure satisfaction.
- Processed rental agreements accurately and efficiently for customers.
- Managed customer complaints with a proactive and solution-oriented approach.
- Operated forklift to efficiently navigate through obstacles such as vehicles, pallets, boxes, and various materials.
Store Manager
Exxon Mobil
01.2018 - 09.2023
- Managed and led a team of employees to achieve company goals and objectives through effective communication and delegation. Prepared weekly schedules, bank deposits, and payroll.
- Monitored employee performance, trained new hires to complete daily tasks and procedures properly.
- Provided exceptional customer service to enhance the overall shopping experience for each individual.
- Did weekly inventory orders with vendors. Managed product sales. Collected data to identify popular trends and make informed business decisions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items. Operated.
- Maneuvered forklift over and around loaded pallets, boxes store shelves and other materials. Transported inventory shipment to correct locations Checked shipments for damaged or incorrect items.
Restaurant owner
The Tour Grille
05.2015 - 12.2018
- Designed diverse and innovative menu options to cater to a range of tastes and dietary preferences.
- Formulated and executed strategic budget plans to optimize resources and minimize expenses.
- Provided exceptional customer service to ensure satisfaction and loyalty among clients.
- Supervised and motivated staff members to maintain high levels of productivity and morale.
- Implemented efficient inventory control measures to prevent shortages and reduce waste.
- Developed and implemented successful marketing strategies to attract new customers and increase sales.
Education
General Equivalency Diploma - GED -
CCRI
01.2008
Skills
- Cleaning Experience
- Customer Service
- Email and call response in timely manner
- Microsoft Excel
- Microsoft Windows
- QuickBooks Software
- Money Management
- Multi Tasking
- Organizational Development
- Forklift Operation
- Construction Equipment operations, bobcat, forklift
- Scheduling
- Tech Savvy
- Time Management Skills
References
References available upon request.
Timeline
Property Manager
New England Legal Team LLC
05.2023 - 06.2024
Customer Service Representative
Rhode Island Elite Rent A Car LLC
01.2022 - 06.2024
House Cleaner
Sparkle Clean
01.2018 - Current
Store Manager
Exxon Mobil
01.2018 - 09.2023
Restaurant owner
The Tour Grille
05.2015 - 12.2018
General Equivalency Diploma - GED -
CCRI
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