Melissa Fields
Pryor
Summary
Skilled Receiving Associate with experience in managing and organizing inventory. Strengths include keen attention to detail, ability to coordinate deliveries, and precise data entry skills. Demonstrated success in improving efficiency of receiving operations and reducing product damage through meticulous handling and storage practices.
Overview
14
14
years of professional experience
Work History
Security Officer
GardaWorld Security
Pryor
12.2025 - Current
- Monitored access points to ensure security compliance and prevent unauthorized entry.
- Conducted regular patrols to identify and report potential security risks on-site.
- Responded promptly to alarms and incidents, coordinating with emergency services when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Asset Protection Operations Associate
Walmart
Pryor
11.2018 - 09.2025
- Assisted customers with product inquiries and service requests.
- Organized merchandise displays to enhance product visibility.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure efficient inventory management.
- Participated in training sessions on safety and operational procedures.
- Supported daily operations by restocking shelves and managing inventory levels.
- Communicated effectively with supervisors regarding operational needs and issues.
- Shipped packages and received goods and materials under guidance of company's procedures.
- Maintained accurate records of inventory, orders, and shipments.
- Enforced company policies to align with industry standards.
- Assisted in resolving discrepancies between actual inventories versus system generated reports.
- Coordinated the return of defective or unsold products to suppliers or manufacturers.
- Collaborated with vendors and suppliers to negotiate contracts and ensure timely delivery of goods.
- Maintained positive working relationship with fellow staff and management.
- Greeted guests and vendors to assist in navigating space.
- Assisted organizational efforts by filing, entering data and answering phones.
- Broke down boxes for garbage and recycling.
- Reviewed and approved vendor invoices.
Field Project Supervisor
Walmart
Bentonville
11.2016 - 11.2018
- Conducted regular safety inspections to maintain a safe working environment.
- Identified potential risks associated with projects and developed strategies to mitigate them.
- Established and maintained relationships with clients, subcontractors and vendors.
- Collaborated closely with internal team members as well as external partners and vendors in order to ensure successful outcomes.
- Developed project plans and monitored progress to ensure timely completion of projects.
- Evaluated requests for change orders issued by contractors or other personnel working on a project.
- Provided training sessions for new employees on safety protocols specific to their jobsite locations.
- Conducted site visits to assess progress of projects and identified areas for improvement.
- Ensured compliance with safety regulations on all construction sites.
- Prepared weekly reports detailing progress against goals for each project along with any concerns that need addressing.
- Maintained accurate records of all activity related to assigned projects throughout their duration.
- Conferred with project personnel to identify and resolve problems.
Customer Service Manager
Walmart
Pryor
05.2012 - 11.2016
- Managed daily operations of customer service department.
- Trained and supervised customer service associates.
- Resolved escalated customer complaints efficiently.
- Coordinated staff schedules to ensure coverage.
- Monitored performance metrics to enhance service quality.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated employee job performance and motivated staff to improve productivity.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated and authenticated returns, exchanges and voids.
- Led team engagement to assist cross-functional departments and achieve goals.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated individual and team business performance and identified opportunities for improvement.
Skills
- Loss prevention
- Inventory management
- Compliance standards
- Effective communication
- Problem solving
- Point-of-sale operation
- Record keeping
- Time management
- Attention to detail
- 10-key entry
- Data organization
- Training and mentoring
- Documentation and reporting
- Inventory control
Timeline
Security Officer
GardaWorld Security
12.2025 - Current
Asset Protection Operations Associate
Walmart
11.2018 - 09.2025
Field Project Supervisor
Walmart
11.2016 - 11.2018
Customer Service Manager
Walmart
05.2012 - 11.2016