Melissa Figueroa
Miami
Summary
Outgoing volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Dedicated candidate with extensive experience providing support to animals. Skilled in monitoring animal vitals and meeting task deadlines. Highly organized and works well in team environments.
Overview
2
2
years of professional experience
Work History
Volunteer
Pups N Chill
10.2024 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Retail Sales Associate
Bath & Body Works
08.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Volunteer
Zoo Miami
08.2022 - 06.2023
- Freed full-time employees up for more critical work by completing clerical tasks and office work.
- Supported program leaders with administrative support duties.
- Provided immediate responses to questions from volunteers.
- Tracked volunteer hours in spreadsheets.
- Greeted Guest
- Handled, organized, and moved large mobile objects
- Feed and monitored giraffes
Education
Vet
High School Diploma -
06.2023
Skills
- Volunteer Recruitment
- Answering Phones
- Verbal and Written Communication
- Teamwork and Collaboration
- Community Service
- Telephone Etiquette
- Customer Service
- Feeding Animals
- Teamwork
- Point of Sale Operation
- Flexible Schedule
- Handling Animals
- Animal Behavior
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Volunteer - Pups N Chill
10.2024 - Current
Retail Sales Associate - Bath & Body Works
08.2023 - Current
Volunteer - Zoo Miami
08.2022 - 06.2023
Miami Dade College - , Vet
Robert Morgan Educational Center - High School Diploma,
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