Dedicated professional with 16 years experience in customer service. Proven performance in management, leadership, and communication. Detailed oriented in planning and problem solving.
Overview
16
16
years of professional experience
Work History
Resolutions Manager
Barclays Bank - UK
2023.03 - Current
Enhanced customer satisfaction by efficiently resolving complex issues and implementing appropriate solutions.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Consistently achieved service level targets by maintaining focus on call handling time, first-call resolution rates, and overall customer satisfaction scores.
Pro Services Specialist
Lowes
2020.02 - 2023.03
Provided excellent Customer Service experience
Provided quotes for materials on upcoming construction projects
Scheduled and facilitated delivery of materials to job site
Project Specialist, Interiors
Lowes
2018.11 - 2020.02
In home kitchen and bath design consultation
Direct contact with vendors and contractors
Proposed, reviewed, and approved modifications to project plans with a 3-D design.
Arranged delivery, insurance, financing and service contracts for merchandise
Department Manager
Lowes
2008.10 - 2018.11
Monitored sales performances through sales analysis matrix
Motivated staff to promote loyalty and credit programs
Delivered constructive feedback and developmental support to department staff
Successfully managed a 6 million dollar appliance and electrical department
Education
High School Diploma -
Patterson Co-op
Dayton, OH
06.1997
Skills
Microsoft Word
Excel
Genesis
Tsys
Salesforce
CAD
Timeline
Resolutions Manager
Barclays Bank - UK
2023.03 - Current
Pro Services Specialist
Lowes
2020.02 - 2023.03
Project Specialist, Interiors
Lowes
2018.11 - 2020.02
Department Manager
Lowes
2008.10 - 2018.11
High School Diploma -
Patterson Co-op
Similar Profiles
SYED TAREQ ALISYED TAREQ ALI
Specialist Customer Care at Barclays Bank UKSpecialist Customer Care at Barclays Bank UK