Melissa Finley
Dayton,OH
Summary
Dedicated professional with 16 years experience in customer service. Proven performance in management, leadership, and communication. Detailed oriented in planning and problem solving.
Overview
16
16
years of professional experience
Work History
Resolutions Manager
Barclays Bank - UK
03.2023 - Current
- Enhanced customer satisfaction by efficiently resolving complex issues and implementing appropriate solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Consistently achieved service level targets by maintaining focus on call handling time, first-call resolution rates, and overall customer satisfaction scores.
Pro Services Specialist
Lowes
02.2020 - 03.2023
- Provided excellent Customer Service experience
- Provided quotes for materials on upcoming construction projects
- Scheduled and facilitated delivery of materials to job site
Project Specialist, Interiors
Lowes
11.2018 - 02.2020
- In home kitchen and bath design consultation
- Direct contact with vendors and contractors
- Proposed, reviewed, and approved modifications to project plans with a 3-D design.
- Arranged delivery, insurance, financing and service contracts for merchandise
Department Manager
Lowes
10.2008 - 11.2018
- Monitored sales performances through sales analysis matrix
- Motivated staff to promote loyalty and credit programs
- Delivered constructive feedback and developmental support to department staff
- Successfully managed a 6 million dollar appliance and electrical department
Education
High School Diploma -
Patterson Co-op
Dayton, OH06.1997
Skills
- Microsoft Word
- Excel
- Genesis
- Tsys
- Salesforce
- CAD
Timeline
Resolutions Manager
Barclays Bank - UK
03.2023 - Current
Pro Services Specialist
Lowes
02.2020 - 03.2023
Project Specialist, Interiors
Lowes
11.2018 - 02.2020
Department Manager
Lowes
10.2008 - 11.2018
High School Diploma -
Patterson Co-op
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