Josh Kirby

· Perform research, analysis, and facilitate the timely resolution of dealer customer submitted issues regarding use of and information displayed through CARFAX products.

· Conduct internal and external research and analysis to ensure requested changes to the data are valid and accurate.

· Foster strong working relationships with strategic clients through clear and concise communication.

· Extensive contributions toward product improvements in data integrity, data visualization, issue analysis and research methodology.

· Successfully managed largest store in district and assisted in managing 12 local establishments.

· Led continuous employee training and revision of new employee training program for store managers, shift supervisors and team members.

· Responsible for ensuring quality standards while controlling product cost, operating expenses, and managing labor.

· Managed all cash, accounting, banking, and utilization of Profit & Loss statement.