Melissa Fleming
Lyons,IL
Summary
Detail-oriented and dependable professional with experience in management, customer service, transaction handling, and operational support. Skilled in critical thinking, problem-solving, and maintaining accuracy in fast-paced environments. Proficient in Microsoft Office, data entry, record management, and ensuring compliance with company policies and procedures. Strong ability to manage multiple priorities, communicate effectively with customers and team members, and deliver high-quality results while maintaining confidentiality and professionalism.
Overview
4
4
years of post-secondary education
22
22
years of professional experience
Work History
Skip Tracer
Mandarich Law Group
Chicago, IL
12.2025 - Current
- Developed and executed tracing strategies for elusive subjects, enhancing success in locating hard-to-find individuals.
- Utilize public records, social media, and specialized skip tracing software (TLOxp, Accurint) to find individuals.
- Gathered intelligence from associates, family, and acquaintances through phone calls, interviews, and site visits to locate individuals.
- Analyze utility bills, tax records, credit reports, and background checks to build profiles.
- Verify identities, employment, and asset information, ensuring accuracy and reliability.
- Maintain confidentiality and ethical standards in data collection.
- Created detailed reports on research, findings, and case status for clients and legal teams, facilitating informed decision-making.
- Ensure all activities complied with laws like the Fair Debt Collection Practices Act (FDCPA).
- Monitored reporting procedures to maintain accurate compliance records, achieving [%] compliance rate.
Bartender/ Hostess/ Server
Benihana
Lombard, IL
04.2024 - 01.2025
- Managed multiple tables simultaneously, ensuring high service quality and guest satisfaction.
- Collaborated with team members during busy shifts to streamline workflow and enhance guest experiences, performing opening and closing duties for seamless service transitions.
- Worked with Open Table and POS system to take reservations, place orders, manage bills, and handle complimentary items.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Utilized upselling techniques and menu knowledge to drive sales and promote specials.
Gaming Auditor
Midwest SRO
Bensenville, IL
11.2022 - 02.2023
- Responsible for auditing, reconciling, and recording daily revenues for compliance with regulatory and company policies.
- Verify incoming /outgoing M3T,vault counts and gaming machine deposit.
- Conducted audits, reconciled accounts, and recorded daily revenues to ensure compliance with regulatory and company policies.
- Verified accuracy of incoming and outgoing M3T vault counts and gaming machine deposits.
- Entered receipt information from cash counts into financial records for accurate tracking.
- Created and generated daily reports for management, detailing and explaining variances; prepared month-end reports for the Controller.
- Reviewed, researched, and validated ATM disputes, providing detailed reports to third-party accounting firms.
- Prepared month-end reports for the Controller and recorded any variance.
Anti-Money Laundering Investigator
Citigroup Financial Services
Tampa, FL
04.2017 - 10.2022
- Conduct complex customer investigations of High-Risk Customers.
- Monitor wire activity for suspicious transactions relating to Money Laundering & Terrorist Financing.
- Researched systems, the Internet, and commercial databases to resolve case reviews and investigations.
- Documented and reported investigation findings while preparing case files with supporting documentation, including media search results and copies of statements and checks.
- Investigated sanctions issues and provided recommendations based on findings.
- Created and filed a Suspicious Activity Report (SAR) to ensure adherence to FinCEN standards.
- Draft and file Suspicious Activity Report (SAR) consistent with FinCEN requirements.
- Trained new AML investigators on procedures and best practices.
Fraud Intake Coordinator
Capital One
Tampa, FL
01.2015 - 01.2017
- Verify customer identity through extensive verification processes and research. Make outbound calls to potential victims of identity theft.
- Handled customer inquiries about fraud and account-related questions, including interest rates and payments.
- Updated fraud reports with new information and assisted customers questioning the outcome of their fraud case.
- Updated fraud reports with new information and clarified outcomes to reassure customers about their fraud cases.
- Provided assistance to clients in navigating account-related inquiries. with calling merchants to verify transactions.
- Resolved discrepancies and closed cases effectively, contributing to case resolution. Informed customers about menu items, specials, and promotions to enhance their dining experience.
McDonald's Assistant Restaurant Manager
Chicagoland
St. Petersburg, FL
01.2005 - 08.2014
- Ensure that all levels of quality, cleanliness and safety are safeguarded in restaurants.
- Analyzed operations and sales trends to identify improvement opportunities.
- Supervised kitchen activities, ensuring compliance with quality and safety standards.
- Investigate and resolve complaints of food service and quality.
- Oversaw cash register operations and maintained safe control procedures.
- Coordinated employee shift schedules to ensure adequate staffing levels. and balancing cash registers.
- Oversaw restaurant staff performance to ensure high service standards..
- Resolved customers' complaints and queries swiftly and courteously to enhance customer satisfaction.
Education
High School Diploma -
Gage Park High School
Chicago, IL 09.1997 - 06.2001
Skills
- Skip tracing software
- Public records search
- Field Investigation
- Identity verification
- Case documentation
- Databases
- Analytical
- Writing
- Microsoft Office
- Time Management
- Problem-solving
- Multitasking Abilities
- Customer Service
- Active Listening
- Organization
- Critical Thinking
- Case documentation
Timeline
Skip Tracer
Mandarich Law Group
12.2025 - Current
Bartender/ Hostess/ Server
Benihana
04.2024 - 01.2025
Gaming Auditor
Midwest SRO
11.2022 - 02.2023
Anti-Money Laundering Investigator
Citigroup Financial Services
04.2017 - 10.2022
Fraud Intake Coordinator
Capital One
01.2015 - 01.2017
McDonald's Assistant Restaurant Manager
Chicagoland
01.2005 - 08.2014
High School Diploma -
Gage Park High School
09.1997 - 06.2001