Melissa Flores-Abraham
Indianapolis,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successfully performs physically demanding work for extended periods of time. Follows team approach to drive maximum productivity on production line. Demonstrates leadership abilities, strategic planning expertise and problem-solving acumen.
Overview
2
2
years of professional experience
Work History
Warehouse Material Handler
Kohl's Distribution Center
Plainfield, IN
04.2022 - 07.2023
- Observed safety procedures and practices to prevent injury.
- Collaborated within team environment to coordinate and streamline warehouse processes.
- Located materials and supplies by pulling and verifying items on production orders.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
- Sorted materials for scanning to meet production goals.
- Identified, communicated and resolved issues to avoid disruptions in material movement.
- Organized and stacked various materials.
- Collected and packed materials for shipping, inspecting packaging slips for accuracy before departure.
- Adhered to safety guidelines and regulations to reduce risk of damage or injury.
Assistant Manager
Planet Fitness
Indianapolis, IN
07.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Some College (No Degree) - Cybersecurity
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Arsenal Technical High School
Indianapolis, IN06.2020
Skills
- Performance Goals
- Staff Management
- First Aid Certification
- Task Management
- Customer Experience
- Service Quality
- Safety Codes
- Production Efficiency
- Executive Calendars
- Schedule Oversight
- Orientating and Training
Accomplishments
Tri-M Honor Society - Recognizes students for their academic and musical achievements, providing leadership and service opportunities too. To even be eligible, students must maintain above average in all academic and musical classes. They also must be recommended by their school's music facility.
Affiliations
Shelter Volunteer Program - IndyHumane
June 2020 - October 2020
- Clean each assigned animal's living area
- Creating a bond to help ready animals so that they are adoptable
- Spending time with each assigned animals by giving treats, having playtime, grooming, or simply relaxing with them
- Checking and changing any linens that may be covered in vomit, feces, or blood
- Regularly cleaning animal's living spaces
- Notice minor or major change in behavioral or medical differences in the animals and reporting it to the appropriate staff
- Able to inform any patrons that may have questions that regard animal adoption process, shelter's ongoing programs, etc.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Japanese
Elementary
Timeline
Warehouse Material Handler
Kohl's Distribution Center
04.2022 - 07.2023
Assistant Manager
Planet Fitness
07.2021 - 04.2022
Some College (No Degree) - Cybersecurity
Ivy Tech Community College of Indiana
High School Diploma -
Arsenal Technical High School