Melissa Forbes

Worked with juvenile deliquent males from the ages 11 to 18.

• Monitored case progress for timely completion and compliance with applicable regulations.
• Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
• Administered assessments to identify clients' needs and establish treatment plans.
• Assisted clients in identifying community resources and connecting with appropriate services.
• Conducted home visits to assess clients' home environment and provide support.
• Assessed needs of each client and recommended appropriate services and resources.
• Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
• Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.

• Entered data into databases in alphabetic and numerical order.
• Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
• Checked completed work for proper spelling, grammar, punctuation, and format.
• Collaborated with team members to complete projects on time, ensuring high-quality work.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
• Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
• Prepared hazardous material shipments in compliance with safe handling practices.
• Negotiated and arranged transport of goods with shipping or freight companies.
• Worked well in a team setting, providing support and guidance.