Melissa Francis
North Hero,VT
Summary
Motivated Sales incentives Specialist in consumer markets with 29 years experience in the Telecommunications industry. Experienced Customer Service professional with strong relationship-building skills, face to face as well on the phone. Meticulous cleaner for both Residential/Business clientele. Excellent at juggling multiple tasks, working under pressure and independently. Outstanding Customer Service Skills.
Overview
39
39
years of professional experience
1
1
Certification
Work History
House Cleaner
Self Employed
Colchester, US
06.2018 - Current
- Self employed cleaner for Business and residential clients
- Including but not limited to personal house clients, Businesses including new construction, real estate prior to being put on the market, sale, and old/new owner occupancy
Live-in Hotel Manager
Handy Extended Stay Suites
Colchester, US
09.2016 - Current
- Make Reservations
- Guest Check in/out
- Maintain inventory
- Assist customers with questions & concerns
- Manage team of housekeepers
- Inspect rooms
- Compile list of repairs for maintenance
- Maintain exterior of building
Cleaning Specialist
Vision Property Management
10.2014 - Current
- Cleaning of all common areas dusting, vacuuming, mopping, windows, emptying trash etc
- Detailed cleaning of Apt turnovers preparing them for new tenants
Respite worker
Howard Center
Burlington, US
10.2006 - 06.2016
- Provided care for individuals with disabilities
Specialist Sales Incentives
FairPoint Communications
01.2008 - 01.2015
- On a daily basis managed the sales incentive programs for the Burlington Consumer Sales and Service Demand and Resolution teams
- Created local sales incentive, and leverage corporate programs to generate revenue
- Organization of sales kick offs, contest and award luncheons
- Provided accurate sales data for office and district rankings
- Analyzed sales results to identify areas for improvement and offer coaching to effective sales techniques for over 30 consultants
Loaned Executive
United Way of Chittenden County
01.2006 - 01.2007
- Worked with over 70 firms and their campaign coordinators to exceed campaign goals
- Presented the goals and services provided by the United Way in order to raise awareness and support in the form of continuous giving
- Tracked the progress of sales goals for each firm and the United Way director
Customer Service Consultant
Bell Atlantic
01.1990 - 01.2007
- Created and managed residential customer accounts
- Offered resolution for billing and service issues and offered products and services based on customer needs
- Consistently exceeded sales objectives
- Coached new employees in sales and service technique and effective use of company order entry systems
- Supported representatives by fulfilling a position with our Interdepartmental Help Desk
- This role required handling customer escalations in addition to answering questions from consultants as well as various departments
- Fulfilled multiple rotations in the Automated Call Distribution Center monitoring 150 consultants and making adjustments as necessary for breaks, lunches, and maintained the company objective for service level
Operator
New England Telephone
01.1986 - 01.1990
- Fielded calls for directory listings for 52 states
- Provided accurate information in a timeframe not to exceed 16 seconds
- Continually exceeded productivity and quality assurance goals
Education
High School Diploma -
Winooski High School
Winooski, VT06-1985
Skills
- Strong verbal communication
- Self-motivated
- Extremely organized
- Hardworking
- Customer Oriented
- Reliable/dependable
- Proficient in Microsoft Suite
- Detail Oriented
Certification
First Aid Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
House Cleaner
Self Employed
06.2018 - Current
Live-in Hotel Manager
Handy Extended Stay Suites
09.2016 - Current
Cleaning Specialist
Vision Property Management
10.2014 - Current
Specialist Sales Incentives
FairPoint Communications
01.2008 - 01.2015
Respite worker
Howard Center
10.2006 - 06.2016
Loaned Executive
United Way of Chittenden County
01.2006 - 01.2007
Customer Service Consultant
Bell Atlantic
01.1990 - 01.2007
Operator
New England Telephone
01.1986 - 01.1990
High School Diploma -
Winooski High School