Melissa Franco
Secaucus,NJ
Summary
Hello my name is MELISSA FRANCO and i am a Resourceful Medical Assistant Conscientious Healthcare professional offering years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
PHC
05.2020 - Current
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Helped residents achieve program goals and increase independence
- Relayed messages from patients to physicians about concerns, condition updates orrefill requests to facilitate treatment
- Scheduled appointments for patients via phone and in person
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Educated patients about medications, procedures and physician's instructions
- Organized charts, documents and supplies to maintain team productivity
- Administered rapid tests for COVID and strep to help clinical staff assess conditions
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Pediatric Neurologist (Translator ) Medical Assist
Nicklaus Children Dan Marino Outpatient Center
09.2019 - 10.2020
- Built clientrapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Consulted with customers regarding needs and addressed concerns
- Supported operational improvements and resolution of problems to deliver top-notch customer service
- Upheld strictquality control policies and procedures during customer interacions
- Educated customers on special pricing opportunities and company offerings.
- Maintained confidentiality of patient information according to federal guidelines and regulations.
- Educated patients and families on benefits of healthy diet and adequate exercise.
- Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions, and suggested treatment options.
- Diagnosed and treated patients suffering from chronic conditions.
- Met with patients to discuss medical histories and current complaints.
- Provided emergent medical care and treatment for life-threatening injuries and illnesses.
- Reviewed patient allergies, problems, medications, and immunization statuses.
- Participated as monitoring physician in clinical trials of medications and treatments.
Medical Assistant / Phlebotomist
Nicklaus Children Neurology Department
02.2021 - 02.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Maintained neutrality when supporting patients despite difficult behavior.
- Provided comprehensive treatment by working in close collaboration with multidisciplinary team of professionals.
- Updated records and prepared reports to outline program actions, results and recommended improvements.
- Monitored and documented client progress using data collection techniques.
- Addressed client needs by implementing behavior intervention plans.
Medical Assistant
Sanitas Medical Center
03.2022 - Current
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Implemented care and efficiency improvements to support and enhance office operations.
Education
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FLAssociate of Science - Phlebotomy, Nursing
Ssf College
Hialeah, FLSkills
- Data Entry
- Patient-Focused Care
- HIPAA Compliance
- Patient Flow Management
- Payment Collection
- Medical Terminology
- Procedure Assistance
- Patient Scheduling
- Indirect Patient Care
- Phlebotomy
- Inventory Management
- Trustworthy Companion
- Needs Assessments
- Emergency Room Procedures
- Orthopedic Splints
- Chemical Solution Preparation
- Monitoring Patient Progress
- Simple Dressings
- Customer Service
- Knowledge of EKG Rhythm Interpretation
- CPR
- Specimens Collection and Processing
- Diagnostic Procedures
- Diagnostic Equipment Expertise
- Medical Procedures
- Ph Testing
- First Aid
- Fluent in Languages
- Vital Sign Monitoring
- Inventory and Supply Management
Certification
- RMA - Registered Medical Assistant
- Ekg tech
- Phlebotomist
- DRE tech
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
Sanitas Medical Center
03.2022 - Current
Medical Assistant / Phlebotomist
Nicklaus Children Neurology Department
02.2021 - 02.2022
Medical Assistant
PHC
05.2020 - Current
Pediatric Neurologist (Translator ) Medical Assist
Nicklaus Children Dan Marino Outpatient Center
09.2019 - 10.2020
High School Diploma -
Hialeah Gardens Senior High School
Associate of Science - Phlebotomy, Nursing
Ssf College
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