Melissa Franke
Tieton,Washington
Summary
Staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Obtained multiple on the job certifications.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Automotive Storekeeper
City Of Yakima
03.2021 - Current
- Ordered goods from various vendors to maintain store merchandise levels.
- Maintained accurate records of all orders, enabling better forecasting of future needs and trends.
- Collaborated with suppliers to ensure the availability of critical service parts during peak demand periods.
- Enhanced customer satisfaction by promptly addressing and resolving service parts-related issues.
- Processed invoices through Cayenta platform.
- Oversaw fuel site facility maintenance, ensuring equipment was in good working order and minimizing downtime due to repairs or malfunctions.
- Maintained regulatory compliance with local, state, and federal agencies through diligent record-keeping and regular inspections of the City owned fuel sites.
- Used data analysis helped mitigate supply chain complications to minimize downtime of equipment.
- Collaborated with service technicians to identify required parts for repairs, ensuring prompt completion of work orders.
- Managed warranty claims efficiently, liaising with manufacturers to expedite replacements or refunds as needed.
Parts Lead
NC Machinery- Yakima
06.2007 - 03.2021
- Mentored junior staff members on proper handling techniques to avoid damage and extend the life span of inventory.
- Supervise the parts department
- Maintained a high level of customer satisfaction through excellent communication and timely resolution of issues.
- Train and assist in all parts department duties
- Filing freight damage claims
- Filing stock and emergency order claims
- Train and certify new employees for lift truck operation.
- Contributed to increased sales revenue, upselling customers on additional products and services when appropriate.
- Improved team productivity, training new hires on company procedures and industry best practices.
- Ensured compliance with safety regulations in the workplace, promoting a safe environment for all employees.
Counter Parts Sales
NC Machinery- Yakima
11.2004 - 07.2007
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Professionally answered telephones and responded to customer inquiries.
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
- Used DBS and SIS to electronically check inventory and enter orders for processing.
- Performed root cause analysis to implement corrective actions for discrepancies.
Warehouse
NC Machinery- Yakima
05.2000 - 12.2004
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
Education
Bachelor of Science - Business Administration
Central Washington University
Skills
- Customer-service oriented
- Team building
- Deadline-driven
- Project management
- Time management
- Inventory management
- Personable and outgoing
- Project coordination
- Team leadership
- Data Entry and Analysis
- Microsoft Office
- Logistics Planning
Certification
- CAT Parts Pro
- Industrial Lift Truck Operator Training
- Fuel Systems Monitoring and Maintenance Certification
- Hazmat Training
Additional Information
Three time member of NC Machinery Safety Committee
Timeline
Automotive Storekeeper
City Of Yakima
03.2021 - Current
Parts Lead
NC Machinery- Yakima
06.2007 - 03.2021
Counter Parts Sales
NC Machinery- Yakima
11.2004 - 07.2007
Warehouse
NC Machinery- Yakima
05.2000 - 12.2004
Bachelor of Science - Business Administration
Central Washington University
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