Melissa Frazer
Red Oak,TX
Summary
Dedicated Customer Service Representative with a strong background in sales and law enforcement. Known for building rapport with clients and resolving complaints effectively, contributing to enhanced customer satisfaction and team performance.
Overview
24
24
years of professional experience
Work History
Family Caregiver
N/A
Red Oak, Texas
01.2024 - 03.2026
- Assisted with daily living activities such as bathing and dressing clients.
- Managed medication schedules and ensured proper administration of prescriptions.
- Provided companionship and emotional support to enhance client well-being.
Assistant Manager of Sales
Pandora Jewelry
Cedar Hill, TX
01.2023 - 09.2023
- Developed and implemented sales strategies to increase market share.
- Conducted regular meetings with the sales team to review goals and objectives.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Resolved customer complaints regarding sales and service.
- Created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
- Managed the design of window displays and in-store fixtures to ensure consistency with corporate standards.
- Trained new staff members on visual merchandising principles and processes.
- Created innovative floor plans to maximize visibility of merchandise.
- Analyzed customer feedback to improve product offerings and services.
- Developed relationships with key customers to ensure satisfaction with products and services offered.
Sales Professional
TJ Maxx, TJX Companies
Waxahachie, TX
05.2022 - 01.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Received inventory shipments and stocked shelves with merchandise.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
Police Detective
Dallas Police Department
Dallas, TX
11.2001 - 04.2022
- Managed investigations, preparing comprehensive criminal cases for court presentation.
- Investigated and documented criminal activity, including interviewing witnesses and suspects.
- Gathered evidence from crime scenes and secured it for later analysis.
- Participated in undercover operations targeting illegal activities.
- Provided expert testimony in court proceedings related to criminal cases.
- Analyzed crime trends within jurisdiction to identify resource allocation needs and enhance community safety.
- Conducted detailed analysis of key trends, summarizing findings for leadership to inform strategic decisions.
- Prepared written reports detailing investigative activities and findings.
- Interpreted laws and regulations related to drug safety monitoring, reporting, labeling.
Education
Associate of Science - Psychology
University of North Texas At Dallas
Dallas, TX05-2006
Skills
- Patient Advocacy
- Care Plan Development
- Home Safety Assessment
- Operations
- Complaint Resolution
- Data Reporting
- Sales Expertise
- Mentoring and Coaching
- Staff training
- Team collaboration
- Problem-Solving Abilities
- Time management
- Active Listening
Accomplishments
- Awarded Special Recognition Award by the City of Dallas
- Over 100 written letters of accommodations from internal and external sources (DPD leadership & city of Dallas stakeholders)
Timeline
Family Caregiver
N/A
01.2024 - 03.2026
Assistant Manager of Sales
Pandora Jewelry
01.2023 - 09.2023
Sales Professional
TJ Maxx, TJX Companies
05.2022 - 01.2023
Police Detective
Dallas Police Department
11.2001 - 04.2022
Associate of Science - Psychology
University of North Texas At Dallas