Melissa Freeman
Chattanooga,USA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Unit Secretary
Memorial Hospital
04.2023 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Managed incoming calls and directed to the appropriate department
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information
- Organized paperwork such as charts and reports for office and patient needs
- Maintained rapport with physicians, nurses, and other healthcare personnel
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner
- Coordinated communication between medical staff and patients' families, assisting in keeping everyone informed on treatment plans and progress updates
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations
- Maintained patient confidentiality in line with HIPAA regulations
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow
- Maintained current and accurate medical records for patients
- Uphold a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner
- Monitored inventory levels of food and office supplies, and ordered accordingly
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings
- Assist Nurse Manager in inputting Schedule into Care Value using Schedule Editor and editing missed punches in Kronos
Staffing Assistant
CHI Memorial Health Hospital
08.2021 - Current
- Coordinate scheduling and staffing to ensure sufficient staff coverage for all shifts within the hospital 24/7
- Utilize and maintain Care Value staffing scheduling programs, monitor staffing levels, input related data, including attendance records
- Making staffing decisions when House Administrator is unavailable
- Keep track of the location and use of the AVA Monitoring Devices
- Ensuring they are in use and working for confused patients with fall risk
- Coordinates full time, part time, pool, float and agency staffing to meet the changing needs of the department
- Modify schedules at the request of Nurse Managers
- Supports the Patient Care Managers, Directors and Nursing Supervisors in meeting the varying staffing needs of the organization, as well as providing secretarial and clerical duties
Patient Care Technician/Unit Secretary
Memorial Healthcare System
04.2009 - 08.2021
- Provided direct and indirect health care to patients by ensuring the cleanliness of their rooms, assisting with medical treatments and basic daily needs, monitoring their health, and performing basic nursing procedures
- In a Hospital Setting
- Supported needs of 16+ residents under long-term care.
Hospice Aide
Amedysis hospice
08.2014 - 06.2018
- In a Home Care setting, attending to the patient's personal hygiene including bathing, oral care, nails, and hair grooming
- Monitoring vital signs, blood sugars, and intake and outputs
- Reporting to RN
Daily Living Coach
Morningstar Children and Family Services
01.2014 - 05.2017
- Assist 45 year old female on the Medicaid Waiver program
- Assisted with behavior management
- Medication monitoring, Adl's, Community Integration
- Assisted with meal prep and shopping
- Cleaning and maintaining a safe home environment
CNA - Certified Nursing Assistant
Life Care Centers of America
02.2008 - 04.2009
- Total care of Nursing Home Patients
- Making sure they are kept clean and dry
- Assist nurses in monitoring vital signs and blood sugars
- Assist in toileting and incontinence care, bathing and showering
Group Home Manager
ResCare Community Living
08.2003 - 10.2007
- Managed a Group Home with 6 Developmentally Disabled Adults
- Responsibilities included making a schedule for 5 Direct Care Staff
- Making sure the home was clean and safe for the clients
- Maintain all financial records and purchases
- Transport Clients to and from the day program
- Assist with personal hygiene and cooking
Education
High school diploma - General
F.J Reitz High School
Evansville, IN05.1988
Skills
- Vital Signs
- EMR Systems
- Medical Records
- Patient Care
- Hospital Experience
- Medical Office Experience
- PCT
- CNA
- Home Health
- Epic
- Care Value/ Cerna
- Certified Nursing Assistant
- Team Player
- Maintaining and Auditing Employee Files for Jcaho Survey
- Scheduling
- Able to work with minimal supervision
- EMR / EHR
- Detail-oriented approach
- Unit secretary training
- Call light responses
- Patient appointment coordination
- Patient data confidentiality
- Follow-up appointment scheduling
- Phone reception
- Patient chart maintenance
- Problem-solving abilities
- Multitasking
Certification
- Certified Nursing Assistant
- State Tested Nursing Assistant
Timeline
Unit Secretary
Memorial Hospital
04.2023 - Current
Staffing Assistant
CHI Memorial Health Hospital
08.2021 - Current
Hospice Aide
Amedysis hospice
08.2014 - 06.2018
Daily Living Coach
Morningstar Children and Family Services
01.2014 - 05.2017
Patient Care Technician/Unit Secretary
Memorial Healthcare System
04.2009 - 08.2021
CNA - Certified Nursing Assistant
Life Care Centers of America
02.2008 - 04.2009
Group Home Manager
ResCare Community Living
08.2003 - 10.2007
High school diploma - General
F.J Reitz High School
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