Melissa Fuentes Retana
San Pedro,CA
Summary
Friendly and motivated professional with experience in customer service, food service, and hospital volunteer support. Known for strong communication skills, teamwork, and the ability to follow directions accurately. Passionate about helping others and creating positive experiences for customers and patients.
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Experienced Team Member bringing outstanding performance working with others to meet common goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Jamba Juice
03.2019 - 07.2019
- Provided excellent customer service by greeting guests, taking orders, and ensuring a positive experience.
- Handling phone calls and talking to clients with a professional way
- Supported staff on special assignments and ad hoc projects.
- Operated the cash register, processed transactions, and handled payments accurately.
- Prepared smoothies and food items according to company recipes and safety standards.
- Maintained cleanliness of work areas, dining areas, and equipment.
- Worked collaboratively with team members to ensure efficient store operations.
Volunteer
Little Company of Mary Hospital
06.2017 - 05.2018
- Assisted in organizing community events to enhance engagement and outreach efforts.
- Collaborated with team members to develop promotional materials and increase visibility.
- Supported logistics for volunteer coordination, ensuring smooth event execution.
- Maintained accurate records of volunteer participation and activities for reporting purposes.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Represented organization positively and professionally while providing community with much-needed services.
Education
High School Diploma -
Port of Los Angeles High School
San Pedro, CA01.2018
Skills
- Customer Service
- Cash Handling & POS Systems
- Communication
- Teamwork
- Following Directions
- Time Management
- Food & Beverage Preparation
- Cleaning & Organization
- Friendly, Positive Attitude
- Adaptability
- Collaboration and teamwork
- Following instructions
- Workplace safety
- Computer skills
Certification
- BLS Provider (Basic Life Support) — American Heart Association
- Issued: June 23, 2024
Languages
Spanish
Native or Bilingual
English
Timeline
Team Member
Jamba Juice
03.2019 - 07.2019
Volunteer
Little Company of Mary Hospital
06.2017 - 05.2018
High School Diploma -
Port of Los Angeles High School