Melissa Gabor
The Woodlands,USA
Summary
Dependable and organized customer service professional with experience in high-volume dining, retail operations, and team support. Skilled at multitasking, communicating effectively, and maintaining a positive, guest-focused approach. Strong team player with a willingness to take on additional responsibilities. Striving to work my way to a management position
Overview
1
1
Certification
14
14
years of professional experience
Work History
Customer Service Representative
Keenan Insurance & Financial Services
Houston, TX
07.2026 - 08.2026
- Customer Support-They assist clients with Inquiries regarding policies and coverage options. Includes processing payments and endorsements.
- Complaint Resolution-Representatives handle service or billing complaints, including refunds and adjustments.
- Communication Skills-Effective communication is vital for addressing customer needs and maintaining satisfaction.
- Any other duties assigned daily.
Sales Associate
Carter's & OshKosh
Spring, TX
09.2025 - 04.2026
- Maintained store cleanliness and product organization.
- Operated POS efficiently and assisted with sales and customer support.
Restaurant Hostess
Joe's Crab Shack
Kemah, TX
04.2022 - 09.2022
- Greeted guests, collected party details, and coordinated seating or waitlists.
- Monitored dining room flow to provide accurate wait times.
- Managed phone calls, reservations, to-go orders, and guest inquiries.
Restaurant Hostess
Top Water Grill
Kemah, TX
08.2021 - 03.2022
- Prepared dining areas and assisted servers, bussers, and food runners.
- Maintained clean, organized tables and ensured readiness for service.
- Helped deliver smooth guest flow and encouraged repeat visits.
Sales Associate / Supervisor
Carter's & OshKosh
Troy, MI
09.2012 - 07.2014
- Led opening/closing procedures and supported store operations.
- Provided excellent customer service and assisted with product selection.
- Assumed supervisory responsibilities as needed.
Education
High school diploma -
Saline High School
Saline, MISkills
- Microsoft Excel
- Fast-Paced Environment
- Transaction Processing
- Customer support
- Client development
- Guest greeting and seating
- Customer Retention Strategies
- Greeting customers
- Supervising experience
- Attention to detail
- Data entry
- Customer relationship building
- Reception Duties
- Sales Support
- Phone inquiries
- Dependability
- Management
- Multi-line phone system
- Organizational skills
- POS systems
- Microsoft Word
- Appointment scheduling
- Processing cash transactions
- Phone answering
- Office experience
- Customer Query Resolution
- Time management
- Training & development
- Register Management
- POS data
- Call Management
- Sales Closure Techniques
- Retail management
- Payment Processing
- Friendly demeanor
- Customer service
- Sales Assistance
- Leadership
- Phone etiquette
- Client phone interaction
- Cash register
- Microsoft Office
- Cash handling
- Teamwork
- Customer communication
- Achieving sales targets
- Operational Support
- POS
- Store procedures
- CPR
Certification
- Basic First Aid certificate, Any valid issuer for CA
- CPR Certification
- Driver's License
Languages
English
Timeline
Customer Service Representative
Keenan Insurance & Financial Services
07.2026 - 08.2026
Sales Associate
Carter's & OshKosh
09.2025 - 04.2026
Restaurant Hostess
Joe's Crab Shack
04.2022 - 09.2022
Restaurant Hostess
Top Water Grill
08.2021 - 03.2022
Sales Associate / Supervisor
Carter's & OshKosh
09.2012 - 07.2014
High school diploma -
Saline High School