Melissa Gallarzo
San Bernardino,CA
Summary
Security-focused and Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
CSC Security
07.2023 - Current
- Monitored premises to deter theft, vandalism, and other criminal activities.
- Conducted regular patrols to ensure safety and security of property and personnel.
- Responded promptly to alarms and incidents, coordinating with local law enforcement when necessary.
- Implemented access control measures to regulate entry and exit of individuals on-site.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Bag search,credential check,baracades ,backstage.artist entry,raves,concerts.superbowl
Cashier Assistant Manager
Deal Hunters
04.2024 - 07.2025
- Supervised daily operations to ensure efficient cash handling and customer service delivery.
- Trained and mentored new staff on register procedures and customer interaction best practices.
- Resolved customer inquiries and issues promptly
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Resolved customer complaints quickly to maintain customer satisfaction.
Dining Services Supervisor
CSUSB DINING SERVICES
09.2014 - 02.2021
- Supervised daily dining operations, ensuring quality service
- Managed inventory control processes, reducing waste through effective stock rotation strategies.
- Led initiatives to improve dining experience, resulting in increased customer satisfaction scores.
- Handled customer complaints professionally, resolving issues promptly to maintain high levels of satisfaction.
- Collaborated with kitchen staff to ensure smooth operations between front-of-house and back-of-house teams.
- Maintained clean, safe, and hazard-free work environment.
- Followed OSHA, safety, health, and sanitation guidelines.
- Served as host for diners to drive pleasurable dining experiences.
med tech lead
Somerford place for Alzhiemers
08.2006 - 12.2012
- Administered medications and treatments as prescribed by healthcare professionals.
- Collaborated with interdisciplinary teams to develop and implement personalized care plans for residents.
- Maintained accurate medical records and documentation in compliance with regulatory standards.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
Education
High School -
Wilson High School
Skills
- Cash Handling
- Cash register
- Open and close
- Team lead
- Stock
- Inventory
- Facility security
- Crowd control
- Report writing
- Stress tolerance
- Loss prevention tactics
- Unload load
- Cleaning
- Organizing
- Care for the elderly
- Med tech
Certification
- Guard Card
ADDITIONAL INFORMATION
I have an ability to grow with a job, handle responsibility and build positive relationships with work colleagues at all levels. My present employer is very satisfied with my work rate, and I am confident that I can bring the same level of high performance to your company.
Timeline
Cashier Assistant Manager
Deal Hunters
04.2024 - 07.2025
Unarmed Security Guard
CSC Security
07.2023 - Current
Dining Services Supervisor
CSUSB DINING SERVICES
09.2014 - 02.2021
med tech lead
Somerford place for Alzhiemers
08.2006 - 12.2012
High School -
Wilson High School