Melissa Gammel
Lowell,MA
Summary
Organized and motivated employee eagar to apply time management and organizational skill in various environments. Seeking new opportunities to expand skills while facilitating company growth. I am a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
4
4
years of professional experience
Work History
Cook
Wrap City
Nashua, NH
10.2021 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
Quality Assurance Operations Admin
Fedex Ground
N. Billerica, MA
11.2020 - 04.2022
- Maintained neat, tidy work environment in a shipping facility.
- Supported audit preparation through research, analysis and presentation development.
- Assessed quality of finished products by double checking package were in good condition and all address had no faults.
- Generated quality control reports for returned products to identify and communicate patterns.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Assistant Manager
Dunkin Donuts
Lowell, MA
06.2018 - 01.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
Education
Veterinarian Assistant Certificate - Vet
Animal Behavior Collage
Valencia, CAGED -
Lowell High School
Lowell, MA06.2012
Skills
- Flexible and Adaptable
- Customer Service
- Self-Motivated
- Conflict Resolution
- Active Listening
- Good listening skills
- Decision Making
- Responsible
- Data Entry
- Microsoft Office
- MS Office
- Teambuilding
- Leadership
- Organization and Time Management
Timeline
Cook
Wrap City
10.2021 - Current
Quality Assurance Operations Admin
Fedex Ground
11.2020 - 04.2022
Assistant Manager
Dunkin Donuts
06.2018 - 01.2020
Veterinarian Assistant Certificate - Vet
Animal Behavior Collage
GED -
Lowell High School
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