Melissa Garcia
Rock Island,IL
Summary
Motivated business professional bringing 8 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
12
12
years of professional experience
Work History
Case Manager
Umos Inc. United Migrant Opportunity Services
2023.07 - Current
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Increased successful placements with customized employment plans tailored to clients'' needs and goals.
- Streamlined the job placement process for quicker results by implementing efficient tracking and follow-up procedures.
Business Owner, Benefits Advisor
MLG Insurance Agency
2020.08 - 2023.07
- Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention
- Transformed struggling business into an industry leader by restructuring organization and implementing business plan to penetrate new markets
- Met with prospective clients to present company offerings, discuss products, and showcase service solutions
- Managed business accounts by networking and communicating with crucial account decision-makers to review service delivery and explore opportunities to develop new business.
Front Desk Supervisor
Courtyard Marriott
2020.08 - 2022.04
- Supervised front desk effectively, including cash management, accepting and recording vouchers, and processing credit cards.
- Greeted guests on arrival and arranged for luggage to be taken to assigned rooms.
- Recruited, hired, and trained staff to cultivate team-oriented atmosphere with high-performing staff.
- Resolved guest complaints to maintain high satisfaction levels and regularly reviewed service scores to identify areas needing improvement or changes.
Lead Project Coordinator
ATD Employer Solutions
2019.08 - 2020.08
- Produced status reports for customers and senior management
- Prepared presentations for customers and staff members detailing project scope, progress and results
- Managed work streams for both routine and special projects simultaneously
- Prioritized needs and delegated assignments in order to handle multiple projects simultaneously.
Front Desk
The Current Iowa Hotel
2018.12 - 2019.08
- Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Updated customer accounts with add-on room charges, including minibar use and room service bills
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Office Manager
Christia Nache State Farm Insurance Agency
2018.09 - 2019.03
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Improved office operations by automating client correspondence, record tracking and data communications
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Handled all incoming business and client requests for information.
Corporate Trainer
Zenith Specialized
2018.03 - 2018.09
- In charge of 2-3 retail stores and made sure production was current
- Traveled on and off to St Louis to help open up market in that area
- Conducted second round interviews and brought on people onto my team
- Helped with administrative work at the office during morning hours
- Monitored employee progress and gave feedback to management and additional training requirements.
Office Representative
Quad City Insurance Group/Brokerage
2017.10 - 2018.03
- Calculated insurance quotes in both Illinois and Iowa
- Met with new insurance leads everyday
- Assisted car sales representatives in helping their clients obtain insurance quotes
- Met with representatives from other companies to help promote them in our brokerage.
Account Manager
Gulf Coast Educators Insurance, A Horace Mann Insurance Company
2017.02 - 2017.10
- Calculated quotes and educated potential clients on insurance options
- Followed up with clients on unresolved issues
- Conducted annual reviews of existing policies to update client information
- Finalized sales and collected necessary deposits.
General Cleaner
Mariana's Cleaning Service
2016.09 - 2017.10
- Wiped down tabletops, chairs, and condiments containers
- Dusted all furniture and fixtures thoroughly and carefully
- Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges, and squeegees
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
Office Representative
Christine D Elsberg State Farm Agency
2012.05 - 2016.08
- Processed applications, payments, corrections, endorsements, and cancellations
- Prepared necessary paperwork to process insurance sales
- Scheduled appointments for life insurance and family insurance reviews
- Assisted as a translator for Hispanic customers
Education
Associate of Science - Political Science And Government
Eastern Iowa Community College District
Davenport, IA12.2024
High School Diploma -
Rock Island High School
Rock Island, IL06.2012
Skills
- Microsoft Excel
- Strong work ethic
- Sales experience
- Team Leader
- Excellent attention to detail
- Staff supervision
- Customer service management
- Task prioritization
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Case Manager
Umos Inc. United Migrant Opportunity Services
2023.07 - Current
Business Owner, Benefits Advisor
MLG Insurance Agency
2020.08 - 2023.07
Front Desk Supervisor
Courtyard Marriott
2020.08 - 2022.04
Lead Project Coordinator
ATD Employer Solutions
2019.08 - 2020.08
Front Desk
The Current Iowa Hotel
2018.12 - 2019.08
Office Manager
Christia Nache State Farm Insurance Agency
2018.09 - 2019.03
Corporate Trainer
Zenith Specialized
2018.03 - 2018.09
Office Representative
Quad City Insurance Group/Brokerage
2017.10 - 2018.03
Account Manager
Gulf Coast Educators Insurance, A Horace Mann Insurance Company
2017.02 - 2017.10
General Cleaner
Mariana's Cleaning Service
2016.09 - 2017.10
Office Representative
Christine D Elsberg State Farm Agency
2012.05 - 2016.08
Associate of Science - Political Science And Government
Eastern Iowa Community College District
High School Diploma -
Rock Island High School
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