Melissa Garcia
Summary
Dedicated professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Call Center Representative
La Maestra Community Health Center
05.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients in navigating their healthcare plan options while fostering strong relationships and promoting brand loyalty.
- Ensured accurate guest information by meticulously verifying identification and insurance details.
Life Enrichment Assistant
Country Hills Post Acute
03.2020 - 01.2021
- Actively promoted social interaction among residents through facilitating group events during short and long term hospitalization.
- Assisted in maintaining accurate records of resident participation, progress, preferences, and concerns.
- Performed administrative functions, answering phones and filing paperwork in support of department.
Crew Member
Mcdonald's
06.2019 - 02.2020
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Sales Associate
New York & Company
04.2018 - 06.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Education
Associate of Arts -
Cuyamaca College
El Cajon, CA12.2024
High School Diploma -
Steele Canyon High School
Spring Valley, CA06.2019
Skills
- Payment Processing
- Complaint Resolution
- Spreadsheet Management
- Calendar Management
- Data Entry
- Appointment Scheduling
- Customer Service
- Call Center Operations
Availability Schedule
Open, Open, Open, Open, Open, Open
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
La Maestra Community Health Center
05.2021 - Current
Life Enrichment Assistant
Country Hills Post Acute
03.2020 - 01.2021
Crew Member
Mcdonald's
06.2019 - 02.2020
Sales Associate
New York & Company
04.2018 - 06.2019
Associate of Arts -
Cuyamaca College
High School Diploma -
Steele Canyon High School
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