Lavonda Prophet
Customer Service
Fairburn,GA
Overview
13
13
years of professional experience
10
10
years of post-secondary education
Work History
Assistant Manager
KFC Restaurant
Atlanta, GA
02.2021 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Manager/Lead Line Cook
Blue Moon Restaurant/Coffee Beanary
East Point, GA
07.2022 - 11.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
BJ's Wholesale
East Point , GA
05.2011 - 04.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Assistant Manager
Zaxbys
Atlanta, Ga
01.2019 - 01.2021
- Improved safety procedures to create safe working conditions for workers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Patient Care Technician
Jas link Healthcare
Duluth, GA
11.2015 - 06.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Education
High School Diploma -
Uniondale High School
Uniondale, NY 09.1994 - 06.1998
Glenmont Job Corps Academy
Albany, NY 2000.01 - 2003.06
Everest Institute
Atlanta, GA 03.2006 - 11.2008
Skills
- Manage Budgets
- Product Costing
- Product Analysis
- Project Planning
- Staff Development
- Order Supplies
- Cross-Functional Team Management
- Safety Assurance
- Cost Management
- Google Docs
- Staff Training
- Sales Activities
- Profit and Loss Accountability
- Verbal and Written Communication
- Microsoft Outlook
- Intuit QuickBooks
- Microsoft Office
- Sales Team Development
- Food Preparation and Safety
- Supply Chain Management
- Labor Cost Controls
- Profit and Loss
- Risk Management
- Employee Scheduling
- Customer Service
- Microsoft Access
Timeline
Assistant Manager/Lead Line Cook
Blue Moon Restaurant/Coffee Beanary
07.2022 - 11.2023
Assistant Manager
KFC Restaurant
02.2021 - Current
Assistant Manager
Zaxbys
01.2019 - 01.2021
Patient Care Technician
Jas link Healthcare
11.2015 - 06.2020
Assistant Manager
BJ's Wholesale
05.2011 - 04.2021
Everest Institute
03.2006 - 11.2008
Glenmont Job Corps Academy
2000.01 - 2003.06
High School Diploma -
Uniondale High School
09.1994 - 06.1998