Melissa Garcia
Tucson,AZ
Summary
Knowledgeable and dedicated customer service professional, with extensive experience utilizing interpersonal skills, problem-solving skills, and organizational skills while assisting internal and external customers via phone, email, and fax. Dependable team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Successful at managing multiple priorities with a high degree of accuracy, excellent time management, and motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Service Center Support 4
Mitchell International Inc.
01.2013 - Current
- Processed billing calls and answered questions from healthcare providers, patients and third-party workers compensation carriers regarding their Workers compensation claims.
- Maintained compliance with federal and state regulations, while assisting customers with their billing concerns.
- Managed a high volume of calls, emails, and department projects while maintaining professionalism and excellent customer service skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Established a positive working environment by fostering open communication among team members and encouraging collaboration.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Cross-trained and provided backup support for organizational leadership.
Education
Associate of Applied Science - Radiology Technology
Pima Community College
Tucson, AZ05.2026
High School Diploma -
Cholla High Magnet School
Tucson, AZ. 05.2007
Skills
- Call center experience
- Computer skills
- Document and Records Management
- Insurance Billing / processing
- HIPAA Compliance Understanding
- Microsoft Office (Excel, Power Point, Outlook)
- Spreadsheets
- Inquiry Handling via Telephone, Email, and Fax
- Critical Thinking
- Q&A
Timeline
Service Center Support 4
Mitchell International Inc.
01.2013 - Current
Associate of Applied Science - Radiology Technology
Pima Community College
High School Diploma -
Cholla High Magnet School
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