Nancy Turcios
Westbury
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Service Center Support
FedEx Freight
Bethpage, NY
09.2025 - Current
- Invoice Processing: Enter freight details, generate/correct freight bills, and ensure all supporting documents (bills, duties, taxes) are included.
- Customer Communication: Respond to inquiries about charges, service failures, tracking, and delivery status via phone, email, or fax.
- Data Entry & Billing: Input shipment details, generate/adjust freight bills, and manage invoicing workflows.
- Ability to work independently in a fast-paced, time-sensitive environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Lead
LOFT
Garden City, NY
01.2020 - 09.2025
- Oversee sales performance, resolving issues to enhance customer experience.
- Address customer inquiries and complaints, ensuring satisfaction.
- Support product sales to maximize revenue and meet weekly credit card goals.
- Maintain customer relations and mentor new sales team members.
- Ensure store cleanliness, contributing to a welcoming environment.
Customer Service Representative
Alternative Finding Solutions
Uniondale, NY
02.2023 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in repeated business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Responded to customer requests for products, services, and company information.
Sales Lead
Old Navy
Garden City, NY
01.2018 - 11.2019
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Fashion Buying & Merchandising -
Nassau Community College
Garden City, NY05.2021
Skills
- Store Management
- Customer Service
- Call Center Experience
- Team Leadership
- Product knowledge
- Bilingual
Languages
Spanish (Native)
Timeline
Service Center Support
FedEx Freight
09.2025 - Current
Customer Service Representative
Alternative Finding Solutions
02.2023 - 06.2023
Sales Lead
LOFT
01.2020 - 09.2025
Sales Lead
Old Navy
01.2018 - 11.2019
Fashion Buying & Merchandising -
Nassau Community College