Melissa Garcia

Handled all aspects of property relations for 28 individual properties ranging from 300-1500 residents per property.

Developed marketing strategies to increase take rates of internet and video products to residents.

Partnered with property management to address resident concerns.

Coordinated onsite customer appreciation events.

Provided technical support to residents, including troubleshooting and installation of service in their residences.

Key stakeholder in property contract negotiations including modification and presentation of proposals.

Analysis of trouble reports to identify maintenance work to prevent property outages.

Reported outages directly to property management as well as reported outage repair completion updates.

Reported outages directly to our technical department for repair.

Worked directly with our onsite technicians to guarantee the completion of outages as quickly as possible.

Reported back to property management with consistent outage updates and final repair status.

High call volume call center agent processing customer inquiries and service requests for utility customers.

Provided troubleshooting assistance and resolved service issues to prevent technician dispatch.

Negotiated payment arrangements and assisted with billing disputes.