MELISSA GARCIA

The Deputy Treasurer roll is essentially the bank for the county, handling cash and all finances. It also includes collecting property taxes, face to face interactions with the public answering phone calls, and emails. Technology also plays a huge factor in this position including understanding Excel.

• Receives and post payments, deposits and reconciles to ledgers or computer-base spreadsheets and/or databases; creates and maintains spreadsheets, maintains various financial files and records; reconciles and makes adjustments to statements requiring detailed examination of accounts.
• Reviewed monthly financial statements for completeness and accuracy prior to distribution.
• Returns tax payments for penalties and issues correspondence to the public for referral to collections.
• Prepared quarterly reports summarizing revenue, expenses, debt service, fund balances.
• Assists general public customers, and/or County employees, on the telephone or in person; answers questions, explains rules, policies, and procedures, and provides information as appropriate; resolves complaints in an efficient and timely manner, referring matters requiring policy interpretation to supervisor for resolution.

• Assists general public, customers and staff in person, over telephone and by email; answers inquiries, provides general direction related to plan reviews and inspections, receives and attempts to resolve complaints, explains policies, procedures and proper use/completion of department forms.
• Answered phone calls and directed them to appropriate personnel.
• Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
• Provided administrative support to multiple departments as needed.

• Conducted high-volume outbound and inbound sales calls to prospective and existing customers, effectively identifying needs, presenting vehicle options, scheduling test drives, and following up to close deals and build long-term client relationships.
• Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options.
• Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from the dealership manager and F&I manager.
• Established ongoing relationships with new customers; providing excellent customer service during the purchase, and maintaining communication after the sale to ensure satisfaction.

• Upsold additional products or services when appropriate.
• Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
• Resolved customer complaints in an efficient and courteous manner.
• Assisted with scheduling appointments for service work to be performed on vehicles.
• Followed up with existing customers regarding past services performed on their vehicles.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Tracked customer requests, comments, problems, issues and resolutions within designated systems.
• Explained the features and benefits of products or services offered by the dealership to customers.

• Greeted customers, scheduled service appointments, and received vehicle information.
• Attending requests of the service desired and explaining the repair and service order.
• Generated the profit by selling service, repairs, and parts.
• Handled customer complaints and ensured high customer satisfaction standards.
• Promoted the service facilities to increase repeat business.
• Performed after sales follow ups and developed strong relationships.
• Monitored competitor activity and pricing strategies to adjust accordingly.
• Participated in regular training sessions on new products, services, and industry trends.
• Advised customers on best practices when using company products or services.
• Analyzed customer needs and identified solutions to meet their requirements.