Melissa Gardner
Dallas,TX
Summary
Currently serving Liberty Mutual Insurance as a Licensed, No Fault Claims Adjuster, providing excellent service to our customers; internal/external. Seeking a Challenging Claims Position that will allow the utilization of my over 10 years experience in the Insurance Industry,
Overview
9
9
years of professional experience
1
1
Certification
Work History
No Fault Claims Adjuster
LIBERTY MUTUAL INSURANCE COMPANY
Plano, TX
07.2023 - Current
- Reviewed policies, determined levels of coverage, and assisted with approval or denial decisions.
- Reviewed various documents including medical records, bills, and police reports to support claim investigations.
- Determined reserves for each claim by assessing estimated costs of medical treatment required due to injuries sustained.
- Resolved Medical Claims for insureds by providing relevant policy details and excellent customer service.
Casualty Claims Processor
LIBERTY MUTUAL INSURANCE COMPANY
Plano, TX
07.2021 - 07.2023
- Supported the Casualty Department by obtaining Injury and Treatment information from Attorneys.
- Enhanced performance in the Processor Role through inclusion of IME Processing, resulting in effective scheduling of IMEs/IMRs for Personal and Business Lines, as well as Complex Claims.
- Provided mentorship and support for newly hired Processors through ACE Program training and onboarding.
- Provided support to colleagues during absences and when they required assistance, ensuring prompt customer service for both internal and external clients.
Salvage Assistant
LIBERTY MUTUAL INSURANCE COMPANY
Plano, TX
01.2018 - 07.2021
- Verified accuracy of Total Loss Paperwork to support settled claims in the Total Loss Department.
- Notified Adjusters upon receipt of correct paperwork for payment remittance to Lienholder/Customers.
- Made outbound calls to obtain transferable documents from customers, lienholders, and salvage yards.
- Ensured adherence to state compliance guidelines in handling procedures.
- Provided guidance and mentorship to new hires during onboarding process.
Customer Service Representative
LIBERTY MUTUAL INSURANCE COMPANY
Plano, TX
11.2015 - 01.2018
- Provided comprehensive customer support by answering phone inquiries, conveying the value of products to potential clients, and addressing concerns of current policyholders.
- Addressed customer needs regarding policy changes, services, and company information.
- Collected customer feedback and enhanced sales through promoting promotions to educate customers on.
Education
Bachelor of Arts - Psychology
Michigan State University
East Lansing, MI12-1998
Skills
- Strong organizational, flexibility and time-management skills Exceptional communication, drive and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented as well as able to handle multiple tasks simultaneously
- Hardworking, Dependable, Determined and Trustworthy
Certification
- Claims Adjusters License / 12/2014
Timeline
No Fault Claims Adjuster
LIBERTY MUTUAL INSURANCE COMPANY
07.2023 - Current
Casualty Claims Processor
LIBERTY MUTUAL INSURANCE COMPANY
07.2021 - 07.2023
Salvage Assistant
LIBERTY MUTUAL INSURANCE COMPANY
01.2018 - 07.2021
Customer Service Representative
LIBERTY MUTUAL INSURANCE COMPANY
11.2015 - 01.2018
Bachelor of Arts - Psychology
Michigan State University