Melissa Garske
West End,NC
Summary
Dynamic professional with a proven track record at Williams Sonoma Inc., excelling in client support and dispute resolution. Leveraged analytical reasoning to consistently exceed sales targets, fostering long-term business growth. Adept at building relationships and enhancing customer service initiatives, driving success through effective listening and strategic collaboration.
Overview
20
20
years of professional experience
Work History
Customer Service Business Sales Representative
Williams Sonoma Inc.
San Francisco, CA
10.2023 - 02.2026
- Collaborated with cross-functional teams to enhance customer service initiatives.
- Collaborated cross-functionally to develop customized solutions tailored to individual client requirements.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
Legal Assistant
Rowland and Yauger Attorneys at Law
Carthage, NC
06.2021 - 10.2023
- Drafted legal documents, ensuring compliance with court deadlines and procedural requirements.
- Conducted thorough legal research to support case preparation and strategy development.
- Managed client communications, facilitating timely updates and addressing inquiries effectively.
- Organized case files and documentation, enhancing retrieval efficiency for attorneys and staff.
- Assisted in trial preparation, coordinating exhibits and materials for courtroom presentations.
- Maintained scheduling of appointments and hearings, optimizing attorney calendars for productivity.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Preschool Teacher
Bright Meadow Christian Preschool
West End, NC
05.2018 - 12.2020
- Designed and implemented developmentally appropriate lesson plans aligning with educational standards.
- Fostered a nurturing environment that promoted social, emotional, and cognitive growth in children.
- Collaborated with parents to support children's individual learning needs and developmental milestones.
- Assessed student progress through observation and tailored activities to enhance engagement and learning outcomes.
- Developed positive relationships with families through regular communication and involvement in school events.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
Bartender Shift Manager
Walt Disney World Resort
Kissimmee, FL
09.2005 - 01.2015
- Supervised daily bar operations, ensuring optimal staff performance and guest satisfaction.
- Implemented training programs for new bartenders, enhancing service quality and efficiency.
- Developed cocktail menus, incorporating seasonal ingredients to elevate guest experience.
- Managed inventory control processes, reducing waste through effective stock management techniques.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Education
High School Diploma -
Haines City High School
Haines City, FLAssociate of Arts - Education
Polk State College
Winter Haven, FLSkills
- Client support
- Effective listening
- Analytical reasoning
- Accurate data entry
- Call center management
- Microsoft outlook
- Effective call management
- Dispute resolution
- Order fulfillment
- Recordkeeping strengths
- Account updating
- Account management
- Text analysis
Timeline
Customer Service Business Sales Representative
Williams Sonoma Inc.
10.2023 - 02.2026
Legal Assistant
Rowland and Yauger Attorneys at Law
06.2021 - 10.2023
Preschool Teacher
Bright Meadow Christian Preschool
05.2018 - 12.2020
Bartender Shift Manager
Walt Disney World Resort
09.2005 - 01.2015
High School Diploma -
Haines City High School
Associate of Arts - Education
Polk State College