Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
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Melissa Garwood

Senior Associate Coordinator
Wadesville,IN

Summary

Talented Senior Associate proficient in project planning, scheduling and oversight. Expert in customer relations and documentation. Successful meeting goals through effective team coordination and proactive customer service. Ready to offer 8 years' experience and apply skills to a new role.

Overview

1
1
Certification
2
2
years of post-secondary education
12
12
years of professional experience

Work History

Senior Associate Coordinator

Celanese
Evansviile, IN
06.2019 - Current
  • Kick start volunteer program and engaged employees through volunteerism activities
  • Negotiated pricing with vendors and have average $2000 in supply savings monthly in 2019
  • Coordinated and maintained current and new employees’ uniforms while reconciling invoice weekly
  • Administered 5S for office area
  • Submit invoices for approval and assisted accounting department
  • Established safety boot and glasses programs
  • Daily data entry for operations production rates
  • Created purchase requisitions for all supplies through SAP
  • Lead badge system and communication board install and implementation projects
  • Implemented “no environmental harm" with spills and leaks in blending area of manufacturing unit
  • Schedule meetings, catering and travel with excellent detail
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Received and responded to customer requests via letter, email, telephone and in-person approaches.

Office/Shipping Manager

Geneva Manufacturing
Geneva, IN
03.2013 - 08.2017
  • Answered customer questions on lead time, quality, and any other issues
  • Visited customers on site while assisting with technical or quality issues
  • Attended yearly conferences and provided hospitality for each customer individually
  • Coordinated full truckload and LTL shipments with excellent service and reliability
  • Reconciled monthly warehouse inventory for all raw goods, finished goods, and packaging
  • Ordered all office and production supplies and materials
  • Enrolled and maintain employees’ insurance and 401K
  • Assisted owner in interviewing, prepare new employee’s paperwork, orientation, and training
  • Administered all accounts payable and receivable
  • Accountable for cost management and rate negotiation
  • Participated and contributed in meetings, goals, forecasting and budget processes
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Customer Service Associate

Menards
Fort Wayne, IN
03.2009 - 04.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.

Shift Manager

Arbys
Evansville, IN
03.2007 - 03.2009
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours and inventory movements.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.

Education

Associate of Science - Business Administration And Management

Ivy Tech Community College Northeast
Fort Wayne
01.2010 - 05.2012

Skills

Project management

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Certification

Forklift Certified, Geneva Manufacturing - 3 years

Volunteer Experience

I volunteer monthly in the soup kitchen at the Salvation Army. I help prepare and distribute food to the less fortunate. Also, I organize and plan holiday donating and volunteer events.

Timeline

Senior Associate Coordinator

Celanese
06.2019 - Current

Forklift Certified, Geneva Manufacturing - 3 years

01-2014

Office/Shipping Manager

Geneva Manufacturing
03.2013 - 08.2017

Associate of Science - Business Administration And Management

Ivy Tech Community College Northeast
01.2010 - 05.2012

Customer Service Associate

Menards
03.2009 - 04.2013

Shift Manager

Arbys
03.2007 - 03.2009

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Melissa GarwoodSenior Associate Coordinator