Melissa Garza Alvarado
San Antonio,TX
Summary
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
4
4
years of professional experience
Work History
Medical Assistant
University Hospital
San Antonio, TX
04.2025 - 11.2025
- Assisted in patient intake and documentation for efficient workflow management.
- Performed vital sign checks, ensuring accurate patient assessments during visits.
- Scheduled appointments and coordinated follow-ups to optimize clinic operations.
- Maintained cleanliness and organization of examination rooms to enhance patient experience.
- Assisted in the assessment and management of patient wound care needs.
- Collaborated with healthcare teams to develop individualized wound care plans.
Lead Medical Assistant
Almouie Pediatrics
San Antonio, TX
08.2022 - 12.2024
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
Medical Assistant
Almouie Pediatrics
San Antonio
06.2022 - 07.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Verified appropriate lab couriers picked up collected lab specimens.
- Ordered and prepared reagents and supplies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Front Desk Receptionist
Almouie Pediatrics
San Antonio, TX
04.2022 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
High School Diploma - Clinical Medical Assistant
NEISD
San Antonio, TX05-2022
GED -
Neisd
San Antonio, TX10-2021
Dentistry
Facultad De Odontologia
Mexico01-2019
Skills
- Daily Patient Care
- HIPAA compliance
- Customer service
- Insurance Authorization
- Office Equipment
- Medical Records Management
- Laboratory Testing
- Account Management
- Communicating with Patient Families
- Stocking Supplies
- Vital Sign Monitoring
- Vaccine Administration
- Medical Procedures Understanding
- Patient Discharges
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
University Hospital
04.2025 - 11.2025
Lead Medical Assistant
Almouie Pediatrics
08.2022 - 12.2024
Medical Assistant
Almouie Pediatrics
06.2022 - 07.2022
Front Desk Receptionist
Almouie Pediatrics
04.2022 - 06.2022
Dentistry
Facultad De Odontologia
GED -
Neisd
High School Diploma - Clinical Medical Assistant
NEISD