Marian Selby
New York,NY
Summary
Marian Mensah-Selby Bilingual Twi/English professional . I am highly proficient in sales and communication. I also have experience using EPIC EMR systems, and insurance verification. My greatest strengths as an employee include my ability to multi-task and attention to detail skills. I believe my skills would be an asset to your organization. Highly motivated and committed sales team lead with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Conscientious Healthcare professional offering over 3 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Organized Team Lead with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales engineer position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Maimonides Medical Center
10.2019 - 01.2020
- Answered a high volume of phone calls using a multi-line phone system
- Verified patient insurances and confirmed eligibility
- Handled any issues related to medical billing
- Scheduled appointments and follow-ups for all patients
- Processed and approved patient discharge patients
- Used Eagle EMR System to maintain patient and medical records
- Faxed, filed, copied, and scanned documents and medical records
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Research Associate
Columbia University/ New-York Presbyterian Hosp
01.2020 - Current
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Distilled large amounts of information and produced reports, spreadsheets and documents outlining key details.
- Set up equipment, organized inventory and maintained facilities.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Completed exhaustive research in Pediatrics using databases, physical records and digital resources.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
- Gathered and organized information for research purposes.
- Developed data collection strategies and monitored data quality for optimal research results.
- Interpreted data analysis results to draw inferences and conclusions.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Developed research proposals, identified research objectives and created research plans.
- Determined areas of research to increase knowledge in particular field.
- Analyzed and interpreted patterns and trends.
- Synthesized data and wrote detailed reports to present research findings to stakeholders.
- Utilized statistical packages to analyze data and create visualizations.
- Identified sources of funding to prepare research proposals and submit funding applications.
- Sorted data into well-organized formats and transformed into figures.
- Requested or acquired equipment or supplies necessary for projects.
- Proposed innovative methods for capturing and analyzing customer data.
- Wrote research papers, reports, reviews, and summaries regarding Pediatric Obesity Prevention.
Patient Recruiter
Mt. Sinai Hospital
01.2021 - 01.2022
- Answered all incoming phone calls, directing them when necessary
- Scheduled appointments and follow-ups as needed
- Registered new patients and input demographic information into EMR system
- Verified patient insurances and collected co-payments
- Obtained pre-authorizations and referrals
- Faxed, filed, copied, and scanned documents and medical records
- Prepared patient charts prior to the beginning of appointments
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Scheduled interviews with other healthcare professionals.
- Worked with healthcare employees to determine specific job qualifications.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Scheduled and oversaw HIPAA and OSHA training for new employees.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Disinfected tools, equipment and surfaces between patients.
- Answered patient inquiries and provided information about healthcare services.
- Took and recorded patients' vital signs, documenting in medical charts.
- Completed necessary reports and documentation on time and to specifications.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Monitored patient progress and reported changes to healthcare professionals.
- Cleaned and set up rooms in preparation for patient appointments.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Performed basic laboratory tests and collected specimens for further testing.
- Provided family members with general health education and tips for patient care.
- Supported office operations by expertly handling administrative needs.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Scheduled patients for appointments and maintained master calendar.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Assisted patients with therapy exercises as specified by care team.
- Administered medications and injections as directed by healthcare professionals.
- Obtained patient or family member authorizations for tests and procedures.
- Inspected equipment for defects and completed basic repairs.
Customer Service Representative Team Lead
ShopRite
05.2016 - 10.2019
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Implemented company policies and procedures for professional, cohesive customer care.
- Implemented customer service policies and procedures for consistent performance standards.
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Led customer service projects to address and achieve key business objectives.
- Created reporting systems to track customer service performance and improve insight.
- Onboarded and trained customer representatives to meet performance and service goals.
- Assessed customer service data to identify and address improvement opportunities.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Managed customer service budgets for cost-effective staff and resource allocation.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Implemented and developed customer service training processes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and team productivity by promoting operational best practices.
- Sought ways to improve processes and services provided.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded proactively and positively to rapid change.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed and updated databases to handle customer data.
- Delivered prompt service to prioritize customer needs.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed timely and effective replacement of damaged or missing products.
- Promoted available products and services to customers during service, account management, and order calls.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and provided backup support for organizational leadership.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved accounting, service and delivery concerns.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
B.S - Psychology
CUNY College of Staten Island
Staten Island, NYMaster of Science - Clinical Psychology
Liberty University
Lynchburg, VA06.2025
Certification - Industrial Engineering (sales Engineering)
University of Maryland - Baltimore
Baltimore, MD08.2023
Skills
- EPIC/ECW EMR Systems, Patient Registration, Insurance Verification, Obtaining Pre-
- Authorizations, Over 3 years customer service experience
- Electrocardiography
- Diagnostic Tools
- Hematology Oncology
- Medical Filing
- Managed Care
- Coverage Determination
- Local Anesthetics
- Regulatory Documentation
- Team Meetings
- Account Management
- Documentation Review
- Customer Service
- Settlement Documents
- Interdisciplinary Care
- Lab Equipment Operation
- Patient Intakes
- Daily Patient Care
- Integrity Checks
- Complex Problem-Solving
- Advanced Anatomy Knowledge
- Bookkeeping Support
- Clinic Administration
- Word Processing
- Patient Health Information Privacy
- Costing Support
- Pulmonary Function Tests (PFTs)
- Patient Treatment
- Compliance Requirements
- Patient and Family Education
- Medication Side Effect Knowledge
- Medical Coverage
- Charting Expertise
- EMR Systems
- Supporting Daily Living Needs
- Proper Sterilization Techniques
- Quality Patient Care
- Surgical Instruments
- Restocking Lab Supplies
- Interpersonal Communication Skills
- Clerical Support
- Office Operations
- Treatment Options
- Direct Supervision
- Medical Testing
- Case Management
- Hospital Operations
- Program Management
Certification
- CSP - Certified Sales Professional
Timeline
Patient Recruiter
Mt. Sinai Hospital
01.2021 - 01.2022
Research Associate
Columbia University/ New-York Presbyterian Hosp
01.2020 - Current
Medical Assistant
Maimonides Medical Center
10.2019 - 01.2020
Customer Service Representative Team Lead
ShopRite
05.2016 - 10.2019
B.S - Psychology
CUNY College of Staten Island
Master of Science - Clinical Psychology
Liberty University
Certification - Industrial Engineering (sales Engineering)
University of Maryland - Baltimore
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