Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Gast

Edwardsburg,MI

Summary

Polite and professional Call Center Representative, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

6
6
years of professional experience

Work History

Call Center Representative

Consumer Support Services
04.2020 - 02.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Dispatcher

Tony's Emergency Tow Truck Service
01.2017 - 05.2021
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Daycare Director

Open Arm Daycare
08.2017 - 06.2020
  • Increased parent satisfaction by maintaining open communication channels and addressing concerns promptly.
  • Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
  • Developed strong relationships with families, fostering a sense of community within the daycare center.
  • Facilitated conflict resolution between parents or staff when necessary to maintain a harmonious atmosphere within the daycare center.

Education

Associate of Arts - Early Childhood Education

South Western Michigan College
Michigan
06.2008

Skills

  • Account Updating
  • Report Preparation
  • Data Entry
  • Product Upselling
  • Customer Service
  • Complaint Resolution
  • Call Control
  • Quality Assurance
  • Payment Processing
  • Communicating With Clients
  • Inbound Phone Calls
  • Customer Communications

Timeline

Call Center Representative

Consumer Support Services
04.2020 - 02.2023

Daycare Director

Open Arm Daycare
08.2017 - 06.2020

Dispatcher

Tony's Emergency Tow Truck Service
01.2017 - 05.2021

Associate of Arts - Early Childhood Education

South Western Michigan College

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Melissa Gast