Melissa Gerardo
McGregor,TX
Summary
Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
7
7
years of professional experience
Work History
Case Manager Intern
The Cove
Waco, TX
08.2020 - 05.2021
- Assisted in developing case plans and service strategies for clients.
- Maintained accurate records on all client interactions and progress notes.
- Created reports summarizing the outcomes of each case plan.
- Communicated regularly with families, guardians, and social workers regarding client's progress.
- Attended trainings related to best practices in case management.
Leasing Assistant
URSA Apartments
Waco, TX
11.2016 - 02.2018
- Assisted with the preparation and execution of lease documents for new tenants.
- Maintained accurate records of tenant contracts, leases, and payments.
- Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
- Answered phone calls from prospective tenants and provided information about available rental units.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Customer Care Representative
C3.ai
Mcgregor, TX
05.2014 - 06.2015
- Answered customer inquiries over the phone and via email.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Delivered customer support to high call load each shift.
Education
Bachelor of Science - Social Work
Tarleton State University
Stephenville, TX05-2021
Skills
- Crisis Intervention Techniques
- Stress management techniques
- Organizational abilities
- Data Entry
- Customer Service
- Computer Skills
Timeline
Case Manager Intern
The Cove
08.2020 - 05.2021
Leasing Assistant
URSA Apartments
11.2016 - 02.2018
Customer Care Representative
C3.ai
05.2014 - 06.2015
Bachelor of Science - Social Work
Tarleton State University
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