MELISSA GERRERA
LUBBOCK,TEXAS
Summary
Compassionate and dedicated healthcare professional with exceptional communication skills and a proven track record in patient registration and insurance verification, skilled at providing a positive experience for patients.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
EZ Mart
- Provided excellent customer service in a fast-paced retail environment.
- Handled cash transactions and balanced cash drawers accurately.
- Assisted in stocking shelves and organizing merchandise to enhance customer shopping experience.
Patient Access Specialist
Star Er
05.2025 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Access Representative
Lubbock Dermatology West
08.2024 - 02.2025
- Managed patient registrations and verified insurance information to ensure accurate billing and improved office efficiency.
- Assisted patients with appointment scheduling and inquiries, providing excellent customer service and support.
Education
Certified Medical Administrative Assistant - Medical Billing
Texas Tech University
Lubbock, TexasGED - undefined
Plainview High School
Skills
- Analytical Thinking
- Self Motivation
- Documentation and Recordkeeping
- Decision-Making
- Reliability
- Multitasking
- Attention to Detail
- Excellent communication skills
- Strong organizational abilities
Certification
- I RECEIVED MY CERTIFICATION FOR MEDICAL ADMINISTRATIVE ASSISTANT WITH MEDICAL BILLING AND CODING THROUGH TEXAS TECH UNIVERSITY.
- I PASSED MY EXAM THROUGH THE NHA FOR MY CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANT.
Timeline
Patient Access Specialist
Star Er
05.2025 - Current
Patient Access Representative
Lubbock Dermatology West
08.2024 - 02.2025
Cashier
EZ Mart
Certified Medical Administrative Assistant - Medical Billing
Texas Tech University
GED - undefined
Plainview High School
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