Melissa Gilchrist

Certified pharmacy technician

Rite aid

09.2000 - Current

Updates job knowledge by participating in educational opportunities.
Attention to Detail, Thoroughness, Organization, Analyzing Information, PC Proficiency, Data Entry Skills
Processes insurance claims, overrides, and prior authorizations.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Answered incoming phone calls and addressed questions from customers and healthcare providers
Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Supervised 100’s of pharmacy technicians and coordinated day-to-day assignments
Restocked automated medication dispensing equipment.
Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medication.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Resolved third-party billing, computer system and customer service issues.
Set up and modified patient profiles in System to include current information such as medications and insurance details.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.