Melissa Godfriaux
Carlton,GA
Summary
Dynamic Case Manager at Serenity Grove with a proven track record in problem-solving and relationship building. Successfully developed comprehensive case management plans, enhancing client outcomes through effective communication and advocacy. Skilled in documentation and conflict resolution, ensuring compliance and client satisfaction while navigating complex service systems.
Overview
26
26
years of professional experience
Work History
Case Manager
Serenity Grove
Athens GA
10.2022 - 08.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Salon Owner/Operator
Earthworx Salon and Spa
12.2010 - 12.2020
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Sales Manager
Beleza Salon and Spa
Roswell, GA
01.2003 - 05.2010
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Licensed Nail Technician
Tips And Toes Salon
Alpharetta, GA
03.1999 - 01.2003
- Managed social media presence to increase online engagement with unique nail art designs.
- Developed creative nail art designs that attracted new customers and fostered loyalty.
- Delivered exceptional customer service to promptly address client concerns.
- Collaborated with management to create promotional offers and special events for business growth.
- Mentored junior technicians to enhance techniques and improve team performance.
- Organized workstation efficiently to maximize productivity during peak hours.
- Educated clients on nail care best practices to promote repeat visits.
- Recorded weekly supply and inventory needs, ensuring timely replenishment orders.
Education
No Degree - Business Administration And Management
Georgia Gwinnett College
Lawrenceville, GASkills
- Problem-solving and decision-making
- Case management and documentation
- Time management and organization
- Email and telephone etiquette
- Conflict resolution strategies
- Relationship building and rapport
Timeline
Case Manager
Serenity Grove
10.2022 - 08.2025
Salon Owner/Operator
Earthworx Salon and Spa
12.2010 - 12.2020
Sales Manager
Beleza Salon and Spa
01.2003 - 05.2010
Licensed Nail Technician
Tips And Toes Salon
03.1999 - 01.2003
No Degree - Business Administration And Management
Georgia Gwinnett College