Melissa Gonzalez
Miami,FL
Summary
Ambitious graduate looking to expand her knowledge. Skilled in costumer service and attentiveness in busy more complex settings as well as experience in the medical field. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Online Medical Scribe
AQuity Solutions
Miami, FL
09.2023 - Current
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Followed clinicians throughout shift in high-volume, busy environments.
- Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
- Evaluated charts, documents and orders and made timely corrections.
- Translated medical jargon and short-hand data into correct terminology.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Reviewed patient records to code and abstract information on medical diagnosis and procedures.
- Captured and transcribed medical record documentation with electronic medical record applications.
- Maintained high accuracy rate on daily production of completed reviews.
- Prepared and sent patient documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures.
Clinical Partner
Baptist Health South Florida
Miami, FL
11.2022 - 06.2023
- Monitored changes in patients' condition, reporting any changes promptly to supervising nurse or physician.
- Assisted with the transfer and transport of patients within the hospital setting.
- Prepared treatment rooms for patient exams and treatments according to established protocols.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
CNA - Certified Nursing Assistant/Caregiver
SHIFTMED
Miami, FL
02.2022 - 06.2022
- Providing great patient care, Answering patient calls and determining how best to help them, Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, using the toilet, walking, standing, or exercising
CNA
Miami CNA
Miami, FL
11.2021 - 02.2022
- Volunteered as a Certified medial assistant and all the duties required with the certification
Medical Assistant/Receptionist
Atlantic foot and ankle
Miami, FL
08.2020 - 07.2021
- Coordinated and executed medical waste disposal according to governmental and organizational standards, Educated patients about medications, procedures and physician's instructions, Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment, Contacted pharmacies to submit and refill patients' prescriptions, Scheduled appointments for patients via phone and in person, Prepared treatment rooms for patients by cleaning surfaces and restocking supplies, Organized charts, documents and supplies to maintain team productivity, Efficiently performed insurance verification and pre-certification and pre-authorization functions, Secured patient information and maintained patient confidence by completing and safeguarding medical records
Manager Assistant
The Fresh Market
Miami, FL
11.2018 - 06.2020
- Coached and counseled employees to enhance performance and eliminate process lags, Automated office operations to manage client correspondence, record tracking and data communications, Trained 10 employees on best practices and protocol while managing teams to maintain optimal productivity, Managed daily operations within The fresh Market like being responsible for managing the total profits made at the end of my corresponding shifts, Evaluated employee job performance and motivated staff to improve productivity, Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies
Education
Bachelor of Science - Biology
Florida International University
05-2022
Skills
- Medical Billing
- Customer service
- Bilingual
- CNA
- CPR certified
- HIPPA
- Medical scheduling
- Medical billing
- Caregiving
- Advocacy
- Time management
- Computer literacy
- Leadership
- English
- Spanish
- Employee Evaluation
- Insurance Verification
- Laboratory Experience
- Patient Care
- Medical Records
- Medical Terminology
- Clerical Experience
- Vital Signs
- Office Management
- Management
- Medical Office Experience
- Anatomy Knowledge
- Physiology Knowledge
- EMR Systems
- Phone Etiquette
- Epic
- Medical Transcription Abilities
- Computer Literacy Proficiency
Certification
- CNA
- CPR Certification
Affiliations
- Lasagna Love Volunteer
- Hospice Volunteer
- Pursuing Master's degree in Physician Assistant studies
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Received consecutive honors at Florida International University while maintaining a full time job.
References
References available upon request.
Timeline
Online Medical Scribe
AQuity Solutions
09.2023 - Current
Clinical Partner
Baptist Health South Florida
11.2022 - 06.2023
CNA - Certified Nursing Assistant/Caregiver
SHIFTMED
02.2022 - 06.2022
CNA
Miami CNA
11.2021 - 02.2022
Medical Assistant/Receptionist
Atlantic foot and ankle
08.2020 - 07.2021
Manager Assistant
The Fresh Market
11.2018 - 06.2020
Bachelor of Science - Biology
Florida International University
- CNA
- CPR Certification