Melissa Goodman
Charleston,SC
Summary
Evaluation consultant focused on children’s behavioral health services and issues. Committed to providing a collaborative work process and user friendly data reports. I pride myself on my ability to hear what the customer needs and work together to create a plan to meet those needs.
Overview
34
34
years of professional experience
Work History
Independent Contractor
Massachusetts Behavioral Health Partnership
Newburyport, USA
06.2015 - Current
- Manage administration of service evaluation projects for MBHP, including evaluation of Intensive Care Coordination (ICC) Program and Intensive Care Management Program (ICMP).
- Hire and train research interviewers to complete phone interviews with caregivers of youth in ICC, using national tool (Wraparound Fidelity Index EZ)
- Oversight of phone, email, mail survey administration
- Set up contacts database
- Compile data and send monthly updates
- Oversee administration of mass mail ICMP survey; compile and analyze data; report development
- Administration of annual client experience survey
- Oversight of mass mail survey
- Data entry and analysis
- Report Findings
Assistant Director
Consumer Quality Initiatives, Inc
04.2012 - 06.2015
- Project Management
- Oversee designated projects with direct responsibility for client deliverables -project work includes evaluation instrument development, data collection (phone/in person interviews, online or mail surveys, focus groups), data entry, quantitative and qualitative analysis, report writing, as well as other duties and deliverables as required by specific projects.
- Ensure each project has up to date training materials and project plans with timelines.
- Determine appropriate staff and physical resources for projects. Supervise interview and administrative staff.
- Meet with project staff/consultants regularly to get updates on status of projects and provide guidance as needed. Provide overall updates to ED
- Prepare and submit project invoices to Director of Finances and Operations.
- Client Relations
- Meet with clients to determine project needs and deliverables; develop project plans.
- Coordinate client meetings to track progress of deliverables and attend to questions or other issues.
- Report weekly/monthly project updates or statistics to clients as required.
Director of Operations
Consumer Quality Initiatives, Inc
04.2002 - 04.2012
- Business Operations
- Developed Cost Analysis tools for determining cost effective pricing for projects.
- Created Employee Policy Manual, Operations Manual, and Board Manual.
- Coordinated the development of internal communications and data management systems.
- Addressed employee relations issues.
- Supervised program and administrative staff.
- Developed training materials and conducted quarterly trainings of evaluation/research staff and contractors.
- Set up and managed employee benefits.
- Ensure that all office equipment needs were met.
- Project Coordination
- Assisted with the development of training materials, conducting training of evaluation staff/contractors; developed project plans and timelines.
- Completed survey development, quantitative and qualitative data analysis, and report writing for various evaluation projects, including needs assessments, satisfaction assessments, and program evaluations.
- Emphasis on Youth and Family Services/Program Evaluations.
Director of Operations
Linkage, Inc
Lexington, USA
09.2001 - 04.2002
- Met with mental health providers, state agencies, managed care companies and other clients to identify areas of interest and discuss the services and activities of CQI, our findings and recommendations.
- Work with clients to develop project scopes, plans, and timelines.
Human Resources Manager
Linkage, Inc
Lexington, USA
01.2000 - 09.2001
- Responsible for managing the recruiting, hiring and training of all technical instructors for Linkage's training centers throughout the United States.
- Worked with local Education Managers to ensure that all faculty needs were met, and that each center met performance and budget goals relating to their instructors.
- Exceeded goals for instructor performance ratings and reduced instructor costs by 10%.
- Responsible for developing and implementing Linkage's Instructor Training Process.
- Worked with Linkage technical training managers to design and develop the content of the training and ensured that all new instructors were brought through the process prior to teaching for Linkage.
- Created a 3 tier Performance Appraisal system for all instructors, connecting compensation increases to performance objectives.
- Advised local Education Managers on instructor issues relating to performance, training, compensation reviews and termination decisions.
- Member of the advisory team working on improving the content and layout of Linkage's Instructor evaluation forms/procedures.
Technical Recruiter
e.Solutions
New York, USA
02.1999 - 12.1999
- Responsible for sourcing technical candidates for clients throughout the world.
- Recruited contractors and full time employees, with a primary focus on Oracle Applications and other ERP packages.
- Sourcing tools include search engines, Dice, monster.com, headhunter.net, newsgroups, user groups and other sites on the Internet, networking and referrals.
- Worked with clients to determine exact need, created copy for job postings, arranged for interviews of candidates and negotiated rates/compensation packages.
- Managed placement issues throughout the length of the contract.
- Assisted with the development of a New York City Oracle Applications User Group.
- Recruited for internal permanent administrative and sales positions.
Technical Recruiter/Recruiting Manager
CMC, Inc
Buffalo, USA
08.1998 - 01.1999
- Implemented a recruiting strategy to prioritize recruiting needs, focusing on Internet recruiting and employee referrals.
- Recruited contractors and full time employees for various clients throughout the United States, with a primary focus on PeopleSoft and Oracle.
- Sourcing tools utilized: Passportaccess, CareerMosaic, Online Career Center, Headhunter.net, newsgroup searches (using Free Agent), and search engines.
- Screened candidates and performed reference and quality checks.
- Negotiated rates, compensation packages and start dates with client and candidate.
Technical Recruiter
Data Arts & Sciences
Natick, USA
01.1998 - 08.1998
- Sourced technical candidates utilizing the Internet, internal database searches, cold calling, networking with vendors and job fairs.
- Worked with various clients in manufacturing and financial industry throughout New England to find the most qualified candidates to fill their needs.
- Conducted interviews, performed reference checks and negotiated rates and compensation packages.
Mentor Supervisor/Training Coord/Asst. Recruiter
Dare Family Services
05.1993 - 01.1998
- Provided weekly counseling to a caseload of 8-12 specialized foster children.
- Provided weekly supervision and training to specialized foster parents.
- Member of training committee.
Counselor
CHD
Framingham, USA
01.1992 - 05.1993
- Provided counseling services to adults with emotional and mental health disabilities.
- Assisted clients with the acquisition of basic daily living skills.
- Responsible for the development of individual service plans and behavior modification strategies.
- Supervised staff on the administration of medication and logging procedures.
- Human Rights Representative for the agency.
Education
Bachelor of Arts - Psychology
Lehigh University
Bethlehem, PASkills
- Excel
- Microsoft Office
- MS OFFICE
- PowerPoint
- Publisher
- Data analysis
- Project management
- Report writing
- Survey administration
- Quantitative analysis
- Problem solving
- Attention to detail
Timeline
Independent Contractor
Massachusetts Behavioral Health Partnership
06.2015 - Current
Assistant Director
Consumer Quality Initiatives, Inc
04.2012 - 06.2015
Director of Operations
Consumer Quality Initiatives, Inc
04.2002 - 04.2012
Director of Operations
Linkage, Inc
09.2001 - 04.2002
Human Resources Manager
Linkage, Inc
01.2000 - 09.2001
Technical Recruiter
e.Solutions
02.1999 - 12.1999
Technical Recruiter/Recruiting Manager
CMC, Inc
08.1998 - 01.1999
Technical Recruiter
Data Arts & Sciences
01.1998 - 08.1998
Mentor Supervisor/Training Coord/Asst. Recruiter
Dare Family Services
05.1993 - 01.1998
Counselor
CHD
01.1992 - 05.1993
Bachelor of Arts - Psychology
Lehigh University