Melissa Goplen
Mayo Clinic
Red Wing,MN
11
years of professional experience
Professional with experience in administrative and processing tasks, prepared to excel in this role. Known for reliability, flexibility, and strong teamwork, delivering consistent results. Adept at managing documents, data entry, and maintaining organizational systems. Strong communication, problem-solving skills, and ability to adapt to changing needs make a valuable asset to any team.
Work History
Lab Processing Assisstant
3 Years- Assisted in processing laboratory samples, maintaining strict protocols for sample handling and tracking.
- Conducted data entry and verification for patient records, ensuring accuracy and compliance with medical standards.
- Trained new staff on processing procedures and best practices, fostering a culture of continuous improvement.
- Collaborated with team members to streamline workflow processes, enhancing operational efficiency across departments.
- Participated in training sessions to stay updated on industry best practices and improve personal skillset.
- Implemented process improvements that led to increased accuracy rates in data entry tasks.
- Contributed to the achievement of company goals by consistently meeting or exceeding performance targets in processing tasks.
Key Account Specialist
4 Years 7 Months- Created orders for Amazon using Excel and NetSuite. Prepared and shipped orders via pallet. I also would check out products shipments on Amazon's hubs Vendor and Seller Central.
- Developed and maintained strong relationships with key accounts to ensure customer satisfaction.
- Collaborated with sales teams to identify growth opportunities and enhance account performance.
- Provided mentorship to junior team members, fostering professional development within the department.
Sales Associate
1 Year- Assisted customers on the sales floor by putting away products and running the cash register. Assisted kitchen staff in food preparation for guests, ensuring quality service. Maintained store cleanliness and compliance with health codes.
- Assisted customers with product selection and provided tailored recommendations.
- Processed transactions efficiently using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays for optimal customer experience.
- Collaborated with team members to achieve sales goals and improve service delivery.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Housekeeping Supervisor
2 Years- Volunteered at the front desk during breakfast shifts and managed laundry for guest accommodations.
- Supervised daily housekeeping operations, ensuring compliance with cleanliness standards and guest satisfaction.
- Trained and mentored team members on efficient cleaning techniques and safety protocols.
- Conducted regular inspections to maintain quality control and identify areas for improvement.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Education
Bachelor of Science - Psychology
- Scholarship Recipient
- 3.5 GPA
- Minor in Child Development
Skills
Deadline management
File management
Confidentiality handling
Confidentiality management
Laboratory protocols
Attention to detail
Problem-solving abilities
Agile methodology
Teamwork
Multitasking
Customer service
Reliability
Interests
Baking
Outdoor Recreation
Community Cleanup
Getting involved in local advocacy groups to promote positive change in the community.
Reading
Animal Care
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Swimming
Timeline
Lab Processing Assisstant
Mayo Clinic
08.2023 - CurrentRead More
Key Account Specialist
Commercial Water Distributing
01.2019 - 08.2023Read More
Sales Associate
Kwik Trip
01.2018 - 01.2019Read More
Housekeeping Supervisor
AmericInn Hotel
01.2016 - 01.2018Read More
Minnesota State University
Bachelor of Science from Psychology
Read More