MELISSA GRADY
Vincent,OHIO
Summary
Experienced Timekeeper II/Cost Controller with a strong record of managing complex labor reporting, data entry, billing, union pay structures, and cost‑versus‑revenue analysis in a fast‑paced industrial environment. Seeking to contribute to Vistra as a Senior Billing Specialist, bringing analytical skills, organization, accuracy, and a commitment to operational excellence. Known for reliability, dependability, desire for growth, attention to detail, and the ability to support cross‑functional teams through consistent, organized financial processes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Timekeeper II/ Cost Controller
BrandSafway
Washington, WV
09.2023 - Current
- Manage financial operations for multiple contracted jobs simultaneously.
- Develop and send weekly billing and invoicing as per contractual agreements
- Track and process job progress and third-party material related to specific job requirements.
- Maintain employee time records linked to jobs, purchase orders, and tasks performed.
- Maintain records of financial models, cost estimates, and forecasts for various projects.
- Conduct regular audits of accounts receivable and payable activity to verify accuracy of information provided by vendors, clients.
- Prepare and process I‑9 forms and complete new‑hire documentation packets to ensure compliant and accurate onboarding for all incoming employees.
- Maintain and update annual union pay scales and billing rates in accordance with negotiated contract agreements to ensure accurate payroll and invoicing.
- Produce end‑of‑month cost‑versus‑revenue account records and prepare required accruals and deferrals to ensure accurate financial reporting.
EMT/Firefighter II
Reno Fire Department
Marietta, Ohio
08.2018 - Current
- Maintain HIPAA standards and patient confidentiality for all interactions.
- Assess, treat, and support patients across all age groups.
- Complete written and verbal reports
- Administer first aid and medical treatment during emergencies, fires, and accidents.
- Educate the public on basic first aid and emergency preparedness.
- Provide crisis intervention when needed by utilizing de-escalation techniques and active listening skills.
- Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
- Create and execute individualized care based on patient's needs
Universal Banker II
Peoples Bank
Marietta, Ohio
08.2022 - 10.2023
- Processed deposits, loan payments, and withdrawals while ensuring accurate documentation.
- Cross-sold bank products by addressing inquiries and referring customers to appropriate representatives.
- Ensured compliance with bank operations and security protocols through effective dual-control measures.
- Conducted teller cash-drawer audits and maintained records for regulatory compliance.
- Completed special requests for documentation, including tax forms and account management tasks.
- Achieved customer outreach and retention goals through targeted telephone interactions and mail campaigns.
- Utilized Microsoft Office Suite to log tasks, track performance metrics, and forecast goals.
- Trained new associates to meet company standards and foster professional development.
Security Officer
Kraton Polymers
Belpre, Ohio
02.2015 - 05.2021
- Inspected suspicious activities and monitored premises for criminal acts and policy violations.
- Conducted regular patrols of key areas to identify and address security concerns.
- Authorized and managed entrance papers, granting or denying access to facility.
- Monitored central alarm systems for fire, intrusion, and duress alarms, responding promptly to alerts.
- Compiled detailed reports on property damage, theft, unauthorized individuals, and unusual incidents.
- Reported suspicious activities and individuals to plant supervisors and local law enforcement.
- Oversaw vehicle, cargo truck, and visitor entry and exit procedures.
- Assisted in training new employees on security policies and operational procedures.
EMT-B
ProCare Medical Transport Service
Lancaster, Ohio
05.2020 - 10.2020
- Followed and maintained state standards of HIPAA and patient confidentiality.
- Medically assessed, treated, and supported patients of all ages.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Safely and efficiently moved patients from bed and wheelchairs to stretcher for transporting.
- Acted as the patient advocate during appointments and transferred important updates/orders back to other care providers.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with patients, their families, doctors, care providers, and other healthcare professionals to facilitate efficient patient care.
- Completed proper electronic patient reports and documentation.
ER Technician
Marietta Memorial Hospital
Marietta, Ohio
04.2018 - 08.2018
- Followed and maintained state standards of HIPAA and patient confidentiality.
- Liaised between nurses, physicians, patients, and visitors.
- Cared for patients of all ages as based on needs.
- Assisted doctors with examinations of patients by taking vital signs, including blood pressure, height, weight and drawing blood.
- Decontaminated and sanitized all equipment, instruments, and supplies.
- Quickly responded to codes and cardiac monitor alarms.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Provided educational support to patients and families to inform them of procedures.
- Cultivated rapport with patients and caregivers, utilizing effective communication with parents and children of all age groups.
- Helped young patients feel comfortable with procedures and immunizations.
- Thrived in high volume atmosphere providing care ranging from wellness visits to illnesses, injuries, and life-threatening conditions.
- Conducted ongoing monitoring and evaluations of behaviors and conditions and updated clinical supervisors with current information.
Store Manager
GameStop
Marietta, Ohio
09.2010 - 02.2015
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Completed monthly profit and loss performance reports.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed, hired, and developed top talent to strengthen workflow and productivity.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
STNA
Muskingum Valley Nursing and Rehab Center
Beverly, Ohio
06.2010 - 09.2010
- Followed and maintained state standards of HIPAA and patient confidentiality.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Assisted patients with mobility needs, including moving to and from beds, wheelchairs, and prepared assistive devices.
- Maintained patient stability by checking vital signs, weight, and recorded intake and outtake information.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Education
Certificate of Technical Studies - Certified Medical Assistant
Washington County Adult Tech
Marietta, OH11.2025
Associate of Applied Science - Fire and EMS
Hocking College
Nelsonville, OH08.2020
Associate of Applied Science - Board of Governs
West Virginia University at Parkersburg
Parkersburg, WV05.2019
EMT-B - EMS
Mid-East CTC, Adult Education
Zanesville, OH01.2018
State Tested Nursing Assistant (STNA) - Medical
Washing County Career Center
Marietta, OH05.2010
Skills
- Team collaboration
- Adaptation to changes
- Attention to detail
- Time management
- Grasping new concepts
- Information retention
- Microsoft Office, Word, and Excel
- Quick learning
- Planning and organization
- Multitasking
- Strong work ethic
- Billing
- Payroll auditing
- Financial reports
- Meeting deadlines
- New hire processing
- Time sheet review
- Payroll processing
- Employee file maintenance
- Data reconciliation
Certification
- EMT-B
- Firefighter II
- First Aid/CPR/AED Certified
- Medical Assistant Certificate
- Basic Life Support Certification
- Ohio Trauma Triage Trained
- American Sign Language I
- WMD/Terrorism Awareness for Emergency Responders
- Hazardous Materials Response- Awareness Level
- FEMA IS-00700.a (NIMS 700)
- FEMA IS-00100.b (NIMS 100)
Timeline
Timekeeper II/ Cost Controller
BrandSafway
09.2023 - Current
Universal Banker II
Peoples Bank
08.2022 - 10.2023
EMT-B
ProCare Medical Transport Service
05.2020 - 10.2020
EMT/Firefighter II
Reno Fire Department
08.2018 - Current
ER Technician
Marietta Memorial Hospital
04.2018 - 08.2018
Security Officer
Kraton Polymers
02.2015 - 05.2021
Store Manager
GameStop
09.2010 - 02.2015
STNA
Muskingum Valley Nursing and Rehab Center
06.2010 - 09.2010
Associate of Applied Science - Fire and EMS
Hocking College
Associate of Applied Science - Board of Governs
West Virginia University at Parkersburg
EMT-B - EMS
Mid-East CTC, Adult Education
State Tested Nursing Assistant (STNA) - Medical
Washing County Career Center
Certificate of Technical Studies - Certified Medical Assistant
Washington County Adult Tech