Melissa Green
Trenton
Summary
Experienced in application processing for public assistance programs, demonstrating proficiency in conducting client interviews to assess eligibility. Verified client information through various databases while maintaining detailed records of interactions and ensuring regulatory compliance. Resolved inquiries and issues efficiently, providing guidance on program requirements and enhancing customer service outcomes. Strong attention to detail and effective communication skills contributed to successful team collaboration and appointment scheduling.
Overview
13
13
years of professional experience
Work History
Eligibility Specialist
Preble County JFS
Eaton
07.2012 - Current
- Processed applications for public assistance programs
- Conducted interviews to determine eligibility
- Verified client information through various databases
- Maintained detailed records of client interactions
- Updated systems with accurate client data
- Resolved client inquiries and issues efficiently
- Provided guidance on program requirements
Education
High School Diploma -
Edgewood High School
Trenton, OH05-1997
Skills
- Application processing
- Client interviewing
- Data verification
- Record maintenance
- Regulatory compliance
- Customer service
- Conflict resolution
- Effective communication
- Attention to detail
- Time management
- Team collaboration
- Public assistance programs
- Appointment scheduling
Timeline
Eligibility Specialist
Preble County JFS
07.2012 - Current
High School Diploma -
Edgewood High School