Melissa Green
Adel,IA
Summary
Seasoned office coordinator with extensive experience in maintaining efficient office operations. Proven ability to manage multiple tasks, implement inventory controls, and provide administrative support across departments, enhancing workflow and client satisfaction.
Overview
18
18
years of professional experience
Work History
National Office Coordinator
National Investors, Inc.
Redfield, IA
02.2024 - Current
- Organized files, documents, and records for easy access and retrieval.
- Implemented office supply inventory management to ensure availability.
- Maintained office equipment by scheduling repairs and regular maintenance checks.
- Created and maintained filing systems, both paper and electronic.
- Greeted visitors and directed them to the appropriate area or person.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Provided administrative support for all departments in the organization as necessary.
- Assisted with special projects as requested from time-to-time by management team.
- Updated contact information lists regularly in accordance with company policy.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Managed and distributed incoming and outgoing mail and packages for staff.
- Handled confidential information in a discreet manner.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Resolved customer complaints or answered customers' questions.
Cleaning Technician
Self
Redfield, IA
01.2008 - Current
- Maintained cleanliness and order in various residential and commercial spaces.
- Managed inventory of cleaning supplies and restocked as necessary.
- Vacuumed carpets in offices, hallways and other areas as needed.
- Disinfected door handles, telephones and other frequently touched surfaces.
- Dusted furniture and fixtures throughout the building.
- Stocked paper products in restrooms.
- Cleaned and sanitized all bathrooms, including toilets, mirrors, sinks, and floors.
- Swept and mopped all hard-surface floors in the facility.
- Responded quickly to spills or messes to prevent staining or damage to flooring or furnishings.
- Emptied wastebaskets on a daily basis.
- Collected trash from floors within hallways, bathrooms and work areas.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Kept business entrances clean, tidy and professional in appearance.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
Medical Receptionist
Redfield Medical Clinic
Redfield, IA
04.2011 - 06.2017
- Greeted patients and visitors warmly to create a welcoming environment.
- Scheduled appointments efficiently using the clinic's electronic health record system.
- Managed patient check-in and check-out processes for smooth operations.
- Handled patient inquiries and provided accurate information regarding services.
- Processed insurance verification and ensured proper documentation was collected.
- Maintained organized medical records and ensured compliance with privacy regulations.
- Coordinated with healthcare providers to facilitate patient care and communication.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed referrals for specialist care when requested by physicians or patients.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Performed data entry tasks related to billing and collections procedures.
- Ordered office supplies as needed to maintain inventory levels.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Routed laboratory or diagnostic results to appropriate staff.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Assisted physicians with finalizing reports, speeches or presentations.
Education
Accounting - Accounting
Hamilton Business College
Des Moines, IA03-1996
Skills
- Document management
- Appointment scheduling
- Data entry accuracy
- Attention to detail
- Organizational skills
- Administrative support
- Office administration
- Bookkeeping
Timeline
National Office Coordinator
National Investors, Inc.
02.2024 - Current
Medical Receptionist
Redfield Medical Clinic
04.2011 - 06.2017
Cleaning Technician
Self
01.2008 - Current
Accounting - Accounting
Hamilton Business College