Melissa Greer-Cornett

• Resolved complex customer inquiries through effective communication and problem-solving skills.
• Utilized CRM systems to document interactions and ensure accurate customer record management.
• Collaborated with team members to streamline processes and improve overall service delivery.
• Provided knowledge and support, enhancing customer experience and call resolution.
• Research claims to assist customers with questions.
• File escalations for claims of fraud on customers accounts.
• Enroll customers in prescription drug plans or advantage plans and help to compare plans for them.
• Follow established policies and standard operating procedures and adhere to privacy rules.
• Call pharmacies and durable medical equipment suppliers for customers when needed to update their information to ensure they can obtain their supplies.
• Resolved complex customer inquiries efficiently, ensuring high satisfaction levels.
• Managed escalated issues with professionalism, maintaining strong client relationships.
• Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
• Managed high-pressure situations calmly, prioritizing tasks effectively while maintaining a professional demeanor.
• Handled sensitive information securely and discreetly, ensuring compliance with data protection regulations at all times.

Answer inbound calls, process prescription refills, and communicate with physician's offices to validate prescription requests.

Communicate in a clear and concise manner and work effectively as a team member.

Follow established policies and standard operating procedures and adhere to privacy rules.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Resolved customer inquiries through multiple communication channels, ensuring prompt and effective service.
• Assisted call-in customers with questions and orders.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

• Oversaw daily operations, ensuring timely delivery of freight and maintaining customer satisfaction.
• Managed budgeting and financial forecasting, optimizing resource allocation and reducing operational costs.
• Developed and implemented safety protocols, enhancing compliance and reducing workplace incidents.
• Streamlined logistics processes, improving route efficiency and reducing delivery times.
• Oversaw payroll and kept track of driver's mileage and fuel purchase.
• Distributed advances to drivers and faxed, filed, scanned, and emailed documents.
• Delivered bill of lading, issued 1099's, maintained office stock inventory, and filed driver invoices.
• Licensed, tagged and paid taxes on the trucks.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Called to inquire about how many people lived in the home and their ethnic background for the Census.
• Answered questions for Medicare beneficiaries that pertained to services.
• Worked with Medicare contracts and assisted customers with explanation of benefits.
• Replaced ID cards and compared advantage insurance plans for customers.
• Resolved customer inquiries through effective communication and problem-solving strategies.