Melissa Gregg
Denton,MD
Summary
Accomplished General Manager with a proven track record at The Dock House Restaurant, enhancing customer experiences and surpassing sales goals. Expert in event coordination and planning, with a flair for creating memorable guest interactions. Skilled in Microsoft Word and adept at fostering a positive work environment, demonstrating exceptional leadership and organizational abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
The Dock House Restaurant
Chester, MD
11.2023 - Current
- Managing a staff of over 50 employees while maintaining sales goals, labor goals and event goals
- Scheduling of employees in the Front of House
- Cultivating relationships with guests on a daily basis
- Creating a safe and happy work environment for all employees to thrive
- Meeting all sales goals, and labor goals throughout the year
- Create and cultivate memorable events with guests including but not limited to Birthdays, anniversaries, rehearsal dinners, baptisms, and so much more
- Beat sales goals from last year by over 20%
Assistant General Manager (AGM)
Foxy's Harbor Grille
Saint Michaels, MD
01.2023 - 11.2023
- Managed over 30 employees in the front of the house on a daily basis
- Cultivated a hardworking and safe environment for all employees
- Met all sales goals and labor goals for the year
- Helped curate an event that was over $100,000 for the evening
- Helped create memorable events a long side of our event manager
- Ensured that all guests needs were attended to and helped all employees to ensure that guests needs were taken care
Meeting and Events Coordinator
The Inn at Perry Cabin
Saint Michaels, MD
10.2022 - 01.2023
- Worked Side by Side with our Corporate Events Coordinator curating unique and special events for corporate individuals including but not limited to corporate lunches, excursions, sail boat rides & different games
- Managed every minor detail of each event including food allergies, finding small details about each individual to create an intimate experience
- Cultivating experiences that they cant experience anywhere else
- Worked closely with the dining side of the resort to ensure guests were taken care of from every angle
Management, Server, & Bartender
Big Fish Restaurant Group
Rehoboth Beach & Wilmington, DE
05.2007 - 05.2020
- Ensured compliance with local health and safety regulations at the residence.
- Monitored service provider performance to ensure quality of services delivered.
- Managed team of employees, daily progress reports and overall project planning.
- Coached staff on strategies to enhance performance and improve customer relations.
- Followed health department guidelines when handling food items.
- Kept accurate records of sales figures for each day's business.
- Greeted guests in a friendly and professional manner.
- Provided training support for new hires within the hospitality team.
Education
Bachelor of Science - Criminal Justice & Psychology
Johnson& Wales University
Providence, RI01.2007
Skills
- Event Coordination & Planning
- Restaurant Management
- Serving & Bartending Experience
- Microsoft Word
- Food Safety
- Tips Certified
- Cash Counting & Managing Money
- Digital Dining, Aloha & Toast certified
- Knowledge of Canva
- Product costing
- Performance analysis
- Customer experiences
- Training and coaching
Certification
- ServSafe, 06/01/19, 06/01/23
- Bartender License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
General Manager
The Dock House Restaurant
11.2023 - Current
Assistant General Manager (AGM)
Foxy's Harbor Grille
01.2023 - 11.2023
Meeting and Events Coordinator
The Inn at Perry Cabin
10.2022 - 01.2023
Management, Server, & Bartender
Big Fish Restaurant Group
05.2007 - 05.2020
- ServSafe, 06/01/19, 06/01/23
- Bartender License
Bachelor of Science - Criminal Justice & Psychology
Johnson& Wales University
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