Melissa Grellet
Summary
Driven by exceptional communication and strong empathy, I enhanced guest satisfaction at Target through personalized service and efficient problem-solving. At Basa Investments, I leveraged my e-commerce skills to improve online customer interactions and sales strategies. My blend of customer service expertise and digital acumen positions me as a versatile asset to any team.
Overview
7
7
years of professional experience
Work History
Guest Advocate
Target
08.2023 - 03.2024
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
E-Commerce Assistant
Basa Investments
08.2017 - 05.2023
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Established and maintained e-commerce website to promote and sell products.
- Displayed and organized product on inventory shelves in e-commerce storeroom.
- Kept up-to-date with industry best practices, sharing insights with colleagues to facilitate continuous improvement across all aspects of e-commerce operations.
Education
Nutrition
Santa Monica College
Santa Monica, CASkills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Customer service
- Guest orientation
Languages
English
Full Professional
Timeline
Guest Advocate
Target
08.2023 - 03.2024
E-Commerce Assistant
Basa Investments
08.2017 - 05.2023
Nutrition
Santa Monica College
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