Melissa Griffie
Lewisberry,PA
Summary
Dependable and detail-oriented Hospitality Industry veteran with 20 years of experience and a thriving 16-year online business. Committed to delivering exceptional results and ensuring customer satisfaction. Eager to take on new opportunities for professional growth.
Overview
29
29
years of professional experience
Work History
Owner Operator
Zip It Antiques
12.2006 - Current
- I stay up-to-date with changing business conditions and market demands, keeping track of trends and seizing new opportunities in the China, Crystal, and Flatware genre.
- Operate an online tabletop business specializing in the sales of Fine China, Crystal, and Flatware
- I do the purchasing, I get the items prepared and ready for sale, I list them on our website, we do the packing, and then we ship the items.
- I handle all customer service, sales, accounting, and all daily operations.
Restaurant Manager
Range Eng Golf Club
09.2004 - 11.2006
- Managed shift operations, including staff scheduling and ensured efficient food and labor controls.
- Managed the entire Food and Beverage ordering process, ensuring optimal cost control and accurate inventory management on a monthly basis
- Collaborated with both FOH and BOH teams to enhance service delivery
- Collaborated with clients to coordinate all aspects of upcoming events in the Banquet room, including dinners or lunches following a golf outing, weddings, and other special occasions.
Bartender Shift Manager
Stonehenge Restaurant
Gettysburg, PA
02.1999 - 08.2004
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Provided supervision and training to staff on how to prepare and deliver drinks, handle food, money, and set up the bar at the start and end of each shift.
- Managed daily cash drawer operations and ensured accurate reconciliation with cash register reports at end of shift
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
Yorktowne Hotel
York Pa
04.1997 - 02.1999
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Data Entry Clerk
DynCorp
York, PA
02.1996 - 01.1999
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
Education
No Degree - Accounting
Maricopa Community Colleges - Phoenix College
Phoenix, AZSkills
- Customer Support
- Customer Service
- Product Knowledge
- Data Entry
- Technical Support
- Account Updating
- Problem Solving
- Organizational Skills
- Decision Making
- Paperwork Processing
- Inbound and Outbound Calling
- Data Collection
- Complaint resolution
Timeline
Owner Operator
Zip It Antiques
12.2006 - Current
Restaurant Manager
Range Eng Golf Club
09.2004 - 11.2006
Bartender Shift Manager
Stonehenge Restaurant
02.1999 - 08.2004
Server
Yorktowne Hotel
04.1997 - 02.1999
Data Entry Clerk
DynCorp
02.1996 - 01.1999
No Degree - Accounting
Maricopa Community Colleges - Phoenix College