Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KIMBERLY CRUZ

ALBANY,GA

Summary

Multilingual customer service professional with advanced linguistic abilities. Demonstrated success in making customers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.

Overview

11
11
years of professional experience

Work History

OWNER OPERATOR

KLUNAR/LEEOR'S
ALBANY , GA
01.2021 - Current
  • Developed business plan and budget to maximize profitability.
  • Analyzed industry trends to develop competitive strategies.
  • Developed policies and procedures for the organization.
  • Identified new opportunities for growth, expansion, and diversification.
  • Maintained relationships with existing clients by providing superior customer service.
  • Reviewed legal documents related to business operations.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Associate

Dollar General
MABELTON, GA
07.2018 - 07.2019
  • Organized backroom areas to maintain a clean and organized work environment.
  • Trained new associates on store operations, policies, and procedures.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Performed cash register functions accurately and efficiently.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Provided customer service support for inquiries, complaints, and returns.
  • Assisted customers with selecting items and answering questions about products.
  • Greeted customers to determine wants or needs.

ASSOCIATE

Ross Dress for Less
AUSTELL, GA
10.2017 - 02.2018
  • Greeted customers to determine wants or needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Performed cash register functions accurately and efficiently.

Lead Server

Bay Breeze Seafood Restaurant
Albany, GA
09.2013 - 08.2017
  • Answered phone calls from customers regarding reservations or inquiries about menu items.
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
  • Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Associate

RaceTrac
Powder Springs, GA
09.2016 - 07.2017
  • Organized backroom areas to maintain a clean and organized work environment.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Performed cash register functions accurately and efficiently.
  • Processed payments using point-of-sale systems.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Assisted customers with selecting items and answering questions about products.
  • Built relationships with customers by providing friendly customer service.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Associate

Cricket Wireless
Austell, GA
05.2014 - 12.2014
  • Performed cash register functions accurately and efficiently.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Greeted customers to determine wants or needs.

Education

High School Diploma -

Pebblebrook High School
Mableton, GA

Skills

  • Spanish translation
  • Strong interpersonal skills
  • Payment Processing
  • Upselling strategies
  • Customer Support
  • Call Management
  • Document Translation
  • Problem-Solving

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

OWNER OPERATOR

KLUNAR/LEEOR'S
01.2021 - Current

Associate

Dollar General
07.2018 - 07.2019

ASSOCIATE

Ross Dress for Less
10.2017 - 02.2018

Associate

RaceTrac
09.2016 - 07.2017

Associate

Cricket Wireless
05.2014 - 12.2014

Lead Server

Bay Breeze Seafood Restaurant
09.2013 - 08.2017

High School Diploma -

Pebblebrook High School

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KIMBERLY CRUZ