Summary
Overview
Work History
Education
Skills
Languages
QUALIFICATIONS:
Timeline
Generic

Melissa L. Guajardo

Bakersfield,CA

Summary

To create a positive member experience by providing a superior level of customer service and care. Skilled in providing a welcoming environment. Equipped with strong problem-solving abilities resolving issues with professionalism, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Dedicated to maintaining a positive, judgement-free atmosphere aligned with Planet Fitness' values.

Overview

3
3
years of professional experience

Work History

Current

Simply Delicious
03.2022 - Current

Massage Therapist

Massage Envy Spa
10.2024 - 06.2025
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.

Massage Therapist

Aguilera Health and Wellness Center
03.2024 - 10.2024
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Addressed specific client concerns through targeted therapeutic massage interventions.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Improved client mobility with targeted therapeutic massage, addressing specific musculoskeletal issues.
  • Implemented aromatherapy techniques to enhance therapeutic effects of massage treatments, enriching client experience.

Student

Milan Institute
06.2023 - 01.2024

Cashier

In-Crowd, Inc
07.2022 - 10.2022
  • Counted money in cash drawers at the beginning & end of shifts ensuring correct amounts & adequate change; Greeted customers entering establishment; Received payment by cash, check, credit cards, vouchers, or automatic debits; Issued receipts, refunds, credits, or change due to customers; Established or identified prices of goods, services or admission, and tabulated bills using calculators, cash registers, or price scanners; Resolved customer complaints; Maintained clean and orderly checkout areas;

Education

Massage Therapy

Milan Institute
Bakersfield, CA

Ten Key and Typing Certificate

Mexican American Opportunity Foundation
Bakersfield, CA

General Merchandising Certificate

Phoenix Job Corps
Phoenix, AZ

Diploma - undefined

Foothill High School
Bakersfield, CA

Skills

  • Organizational skills
  • Customer Service
  • Front Office
  • Problem-solving
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Data Entry, Typing, Ten Keys

Languages

Spanish
Limited Working

QUALIFICATIONS:

  • Detail oriented with a strong work ethic and great customer service skills
  • Demonstrate excellent organization, analytical, listening and problem-solving skills
  • Dependable, hardworking, efficient, punctual and highly reliable
  • Determined to excel, willing to take on new challenges and responsibilities
  • High energy, enthusiastic and dependable individual
  • Learn new systems quickly, following policies
  • Positive influence in the work environment for both clients and co-workers
  • Utilize a proactive approach to problem solving
  • Inspirational, motivated and fun-loving go-getter

Timeline

Massage Therapist

Massage Envy Spa
10.2024 - 06.2025

Massage Therapist

Aguilera Health and Wellness Center
03.2024 - 10.2024

Student

Milan Institute
06.2023 - 01.2024

Cashier

In-Crowd, Inc
07.2022 - 10.2022

Current

Simply Delicious
03.2022 - Current

Ten Key and Typing Certificate

Mexican American Opportunity Foundation

General Merchandising Certificate

Phoenix Job Corps

Diploma - undefined

Foothill High School

Massage Therapy

Milan Institute