Melissa Gutierrez
Freddy's Frozen Custard & Steakburgers
Norco,CA
2
Languages
1
Certification
9
years of professional experience
Results-driven Shift Supervisor experienced in managing teams and implementing policies in high-pressure hospitality settings. Expertise in employee performance assessment and training enhances service quality. Holds an Associate's degree in Mathematics, showcasing strong analytical skills.
Work History
Shift Supervisor
2 Years 1 Month- Managed daily activities of employees to ensure productivity and teamwork.
- Implemented new policies and procedures to enhance operational efficiency
- Assessed employee performance to identify training needs and support development
- Implementation of new policies and procedures
- Daily reports to management
- Trainer
- Conducted training sessions for new hires to enhance their skills and knowledge.
General Merchandise Expert
2 Years 1 Month- Maintained in-depth product knowledge to effectively support sales, promotions, and new product introductions.
- Enhanced sales and customer engagement by maintaining in-depth product knowledge to support promotions and new product introductions.
- Managed inventory, tracked product levels, and conducted regular audits to maintain accuracy and prevent stockouts.
- Implemented and maintained planograms, ensuring merchandise was displayed according to Target’s standards.
- Executed and upheld planograms, ensuring optimal merchandise presentation in alignment with Target’s standards.
- Partnered with team members to achieve store goals and create a seamless shopping experience for customers.
- Provided checkout assistance, including bagging, processing returns/exchanges, and ensuring customer satisfaction.
Packer/Picker
2 Years 1 Month- Accurately picked and packed customer orders using handheld scanners to ensure order accuracy and timely delivery.
- Loaded and unloaded shipments, verifying product quantities and conditions to ensure accuracy and prevent shipping errors.
- Loaded and unloaded shipments, verifying product quantities and conditions to prevent shipping errors.
- Operated warehouse equipment, such as pallet jacks and forklifts, to move products and ensure smooth inventory flow.
- Maintained a clean and organized workspace, ensuring efficiency and adherence to safety standards.
- Collaborated with team members to meet daily production and performance targets in a fast-paced environment.
- Managed inventory levels by restocking products and monitoring stock locations to maintain optimal stock levels.
- Processed returns and exchanges efficiently, ensuring accuracy and maintaining high attention to detail.
- Adhered to safety guidelines, using proper lifting techniques and following warehouse safety protocols to prevent accidents.
Cashier and Customer Service
1 Year 4 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing service experience.
- Resolved customer issues promptly, fostering positive relationships and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor's degree - Criminal Justice
Associate's degree - Mathematics
Diploma - General Studies
Skills
Shift management
Store maintenance
Management
Interpersonal communication
Verbal communication
Food Preparation
Hospitality
Report writing
Communication expertise
Telephone communication
Writing skills
Phone communication
Team training
Typing
Special education
Leadership
Certification
- Non-CDL Class C
- Driver's License
Languages
English
Full Professional
Spanish
Timeline
Shift Supervisor
Freddy's Frozen Custard & Steakburgers
07.2024 - CurrentRead More
General Merchandise Expert
Super Target Store
03.2022 - 04.2024Read More
Packer/Picker
Amazon Warehouse
07.2020 - 08.2022Read More
Cashier and Customer Service
Weinerschnitzel
02.2018 - 06.2019Read More
Grand Canyon University
Bachelor's degree from Criminal Justice
Read More
Norco College
Associate's degree from Mathematics
Read More
Eleanor Roosevelt High School
Diploma from General Studies
Read More
School-related Awards
2016 - Honor Roll Student at ERHS
2018 - Dean's List at Norco College
2022 - President's List at GCU
2024 - Summa Cum Laude Graduate at GCU